Boutique Manager

Location: Paddington, Sydney Australia

Full Time

 

Role Intention

 

The Boutique Manager is responsible for achieving exceptional results in sales, client engagement and retail operations through coaching and developing a high-performance team in all areas of performance. The Boutique Manager is a key leader in the By Charlotte business and upholds the brand spirit and culture in all aspects of the role.

 

Qualifications and Experience

 

  • Previous Boutique Management experience in leading a team and delivering strong team morale and cultural brand alignment
  • A strong understanding of customer relationship management, boutique service models and consultative selling techniques
  • A proven track record for team training and development across service, product knowledge, operational excellence and more
  • A passion for retail succession and career growth into higher retail leadership roles

 

Tasks & Responsibilities

 

  • Guarantee an exceptional level of service, always leading by example in communication and customer engagement
  • Implement targeted sales strategies to ensure growth outcomes and set targets are achieved within the Boutique
  • Achieve revenue results by developing strong connections with regular customers
  • Strategise to increase the lifetime value of repeat customers through effective customer communication programs
  • Manage and grow By Charlotte customer database and segments
  • Maximise profitability by closely monitoring wage expenditure and sales trends
  • Monitor individual team performance to ensure individual sales and KPI performance is above company benchmark
  • Promote a customer-first sales culture, always prioitising the customer experience over tasking
  • Set, maintain and develop service and in store activity guidelines
  • Recruit, train and develop a passionate team, ensuring brand values are prioritised in all recruitment and training processes
  • Offer ongoing coaching opportunities to all team members in product knowledge, story-telling and selling skills to develop best-in-business product and service experts
  • Motivate and inspire the team, recognising high performance and best practice innovations
  • Manage rosters to meet sales and wage budgets
  • Monitor traffic trends and effective rostering to achieve maximum sales potential
  • Oversee the operational excellence of the Boutique, inclusive of Visual Merchandising, stocktake management, policy & procedure training and loss prevention proficiencies within the team
  • Coach and develop the Assistant Boutique Manager to effectively operate as the key operational leader across set operational functions, as per the ABM position description
  • Review operational KPI outcomes of VM, loss prevention and stocktakes with the Assistant Boutique Manager and develop strategies to improve

 

To apply please email your cover letter and CV to careers@bycharlotte.com.au