PRODUCT INFORMATION

ABOUT OUR JEWELLERY

Each By Charlotte piece holds deeper meanings of spirituality and enlightenment, with the aim of inspiring and empowering the wearer with mantras of love, harmony and enlightenment.

Designed with intention by Charlotte in her Sydney studio, our jewellery is available in Sterling silver, 18k Gold Vermeil, 18k Rose Gold Vermeil, Solid Gold and Solid White Gold.

All by Charlotte pieces are nickel free.

 

Sterling Silver

We use solid sterling silver (925).

The '925' represents 92.5% minimum pure silver. As pure silver is soft and malleable (making it prone to breakage), 7.5% is made up of alloy. This helps our silver remain durable and suitable for everyday use while remaining high quality.

 

18k Gold Vermeil & 18k Rose Gold Vermeil

Vermeil (pronounced ver-may) is a high quality method of gold plating. In order for a product to be gold vermeil, over gold plated - the product must coated in a thick layer of gold (at least 2.5 microns) on sterling silver. The gold that we use is 18 carats, which is a higher quality gold compared to others.

 

14k Solid Gold & 14k Solid White Gold

As pure gold is soft and malleable, it is not suitable for jewellery. We use 14k gold, which similar to our sterling silver - is mixed with a small amount of metal to ensure durability while remaining high quality.

 

GH-SI Diamonds

In our 14k Luxe collections, we use GH-S1 diamonds. These are natural, real diamonds. The GH represents the colour of the diamond, which is 'fine white' and at the high end of nearly colourless range. SI stand for 'Small Inclusions' and represents the clarity of the diamond.

 

White Cubic Zirconia

Cubic Zirconia crystals appear almost identical to real diamonds, however they are a man-made stone. We source high quality cubic zirconias from quality suppliers to ensure consistency and durability.

PACKAGING

All By Charlotte jewels come in our signature pink box and a 100% eco-friendly cotton pouch. At By Charlotte we believe in sustainability and conservation. Therefore, to prevent unnecessary wastage, the number of cotton pouches is provided according to size of the individual order. If you would like more than one pouch for gifting reasons, please contact our customer care prior to dispatch to arrange extra pouches: customercare@bycharlotte.com.au.

CARING FOR YOUR JEWELLERY

WEARING YOUR JEWELLERY

We recommend removing your jewellery when you shower and swim (chlorinated or sea water) as moisture will damage your plating and salt water will corrode plated jewellery. Avoid spraying perfume and applying creams directly on your jewellery. This will ensure that your plating lasts for as long as possible. We also recommend removing your jewellery while exercising. While strong, our jewellery is still fine and delicate and will break if pulled during vigorous activities.

CLEANING YOUR JEWELLERY

Sterling silver and solid gold pieces can be cleaned using a polishing cloth or ideally a jewellery cleansing solution. Gold and rose gold plated pieces should be cleaned very gently with a dry soft polishing cloth. Do not use tissue paper or paper towels.

Please note that with all plated jewellery over time the top metal will wear away. Therefore, plated pieces may need to be re-plated every few years.

STORING

When not being worn always store your jewellery in a safe, dry and cool place away from direct sunlight. We recommend carefully storing your jewellery in the provided By Charlotte box. This will ensure your jewels do not oxidise, tarnish or tangle.

Can't find the answer you're looking for? You can talk to someone from our customer care team using any of the options below.

Call (02) 8030 7095
Monday - Friday, 9am-4pm (AEDT)

Live Chat
Monday - Friday, 9am-4pm (AEDT)

Email
customercare@bycharlotte.com.au