Shipping Information

 

All orders are processed Monday - Friday, excluding weekends and holidays.  

During sale and promotional periods, orders may take an additional 3-5 business days to arrive. 

 


Australia


Australia Post Express eParcel

3-5 business days  

5-7 business days (WA only)

FREE express shipping over $150 AUD


$10 AUD flat rate on orders under $150 AUD

 


New Zealand



DHL International Express
3-5 business Days

FREE express shipping over $350 NZD 


$24 AUD flat rate on orders under $350
NZD

 

International


DHL International Express
7-14 business days

$29 AUD flat rate

Same Day Delivery

Our same day delivery service is only available in selected Sydney metropolitan areas. We offer this service, Monday - Friday when you order before 12pm AEST. The same day delivery fee is $19 AUD. Please note that same day delivery is not available during sale and promotion periods.

For more information, click here. 

Duties & Taxes

For international orders, duties and taxes are occasionally incurred on package arrival and are charged in addition to international shipping costs. 
 
Please note that the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping to. Charges differ in each country depending on the regulations. By Charlotte is not liable for any late deliveries caused by local customs or third-party delivery companies. 

For Australian orders, GST is already included in the retail price. 

FAQs

Do you ship internationally? 

We offer international shipping to Canada, Denmark, France, Germany, Finland, Hong Kong, Ireland, Italy, Japan, New Zealand, Netherlands, Norway, Singapore, Spain, Sweden, Switzerland, United Kingdom, The United States. 

WILL MY BY CHARLOTTE PURCHASE ARRIVE GIFT-WRAPPED?

All By Charlotte jewellery purchases arrive in the signature pink By Charlotte box. At the checkout, you will have the option of viewing and selecting premium gift-wrapping add-ons at an additional cost and have the option of writing a personalised message. Please note that gift wrapping is not available during sale and promotion periods. 

HOW DO I TRACK MY ORDER?

You will be updated on your order status during each step of the way. You will receive 3 email notifications: 

1. Once your order has been placed.  

2. When your order is being prepared.

3. Once your order has been shipped. 

 
You will receive your tracking number and link via email once your order has been shipped.  
If you have a By Charlotte account, you can also access your tracking information via your account dashboard.  
 

If you have any questions, please contact Customer Care on (02) 8030 7095 or customercare@bycharlotte.com.au. Alternatively, you can contact us via our live chat feature.


For more information, click here.