Digital Gift Voucher (Emailed)

Shopping for someone else but not sure what to give them? Give them the gift of choice with a Digital By Charlotte Gift Voucher.

Digital Gift Vouchers are delivered by email and contain instructions on how to redeem them at checkout. Our gift vouchers have no additional processing fees.

Gift vouchers are valid for 36 months from the date of purchase.

If you would prefer to have a gift card sent to you or your loved one, shop here.

Please allow an additional 3-5 business days for your order to be processed during or after sale and promotional periods.

Shipping Rates

Australia:

Standard Shipping

• FREE on all AU orders over $150 AUD
• $8 AUD flat rate for AU orders under $150 AUD

Express Shipping

• FREE on all AU orders over $200 AUD
• $10 AUD flat rate for AU orders under $200 AUD

Same Day Shipping

• Same Day Shipping available for Sydney Metro. For more information on rates and suburbs, click here.

International:

• To see our full shipping policy for NZ and International orders, please click here.
  

by charlotte accepts returns within 30 days of purchase. We do not accept returns on the following:

• Pierced earring styles for hygiene reasons.
• Items purchased on sale or with a promo code (excluding newsletter signup).
• Items must be returned in their original condition, undamaged, unworn and properly secured in the by charlotte box provided.
• All sale purchases are FINAL SALE and are not valid for refund, credit note, or exchange returns unless deemed faulty.

For more information, please read our full Return Policy here

Standard Packaging – Free

Your order will be delivered in an eco-friendly by charlotte cotton drawstring bag. Jewellery will be packaged in our iconic pink by charlotte box, with a 100% cotton pink pouch and meaning card (if applicable to your purchase)

Gift Wrapping – $9.00

Your order will be beautifully presented in our by charlotte gift box and tissue paper. Jewellery will be packaged in our iconic pink by charlotte box, with a 100% cotton pink pouch and meaning card (if applicable to your purchase).

To find out more information about our packaging and commitment to sustainability, click here.