Online Enquiries
If you need assistance, we are here to help. Please reach out to Customer Care and we will get back to you as soon as possible! Please note that our team will endeavour to respond within 24 - 48 hours.
Our team of jewellery experts are available to offer styling advice and product education through our live chat service. Alternatively, if you have an urgent matter, please call us.
Service hours
Monday - Friday: 8am - 5pm AEDT
customercare@bycharlotte.com.au
Phone
(02) 8030 7095
Live Chat
Please check the bottom right-hand corner
of our website for a widget pop-up.
All support services are closed during NSW
public holidays. You can find the dates listed here.
Additional Enquiries
If you are interested in becoming a stockist or applying to be part of our creator program, we would like to hear from you. Due to the high volume of enquiries, you may experience a delayed response, however, we will do our best to respond to your email within 4 business days.
Sydney Foundation Boutique
43 William Street, Paddington, NSW 2021
Australia
Our phone line is currently down, please email if any issues.
E: paddington@bycharlotte.com.au
Store Hours
Monday to Wednesday - 10am to 5pm
Thursday - 10am to 6pm
Friday - 10am to 5pm
Saturday - 10am to 5pm
Sunday - 10:30am to 4pm
Robina Boutique
Shop 4077, Ground Floor
Robina Town Centre, Robina QLD 4226
Australia
Ph: 07 5600 1411
Store Hours
Monday to Wednesday - 9am to 5:30pm
Thursday - 9am to 9pm
Friday - 9am to 5:30pm
Saturday - 9am to 5:30pm
Sunday - 9am to 5:30pm
Chatswood Pop-Up
Level 5, Westfield Chatswood,
1 Anderson Street, Chatswood NSW 2067
Australia
Ph: 0410 601 452
E: chatswood@bycharlotte.com.au
Store Hours
Monday to Wednesday - 9:30am to 6pm
Thursday - 9:30am to 9pm
Friday - 9:30am to 6pm
Saturday - 9am to 6pm
Sunday - 10am to 6pm
Miranda Pop-Up
Level 2, (opposite Lululemon)
Westfield Shopping Centre,
600 Kingsway, Miranda, NSW 2228
Australia
Ph: 0410 601 387
E: miranda.boutique@bycharlotte.com.au
Store Hours
Monday to Wednesday - 9:30am to 6pm
Thursday - 9:30am to 9pm
Friday - 9:30am to 6pm
Saturday - 9:30am to 6pm
Sunday - 10am to 6pm
Castle Towers Pop-Up
Level 2 (Opposite Sephora),
Castle Towers Shopping Centre,
6-14 Castle Street, Castle Hill NSW 2154
Australia
Ph: 0420 258 937
E: castletowers@bycharlotte.com.au
Store Hours
Monday to Wednesday - 9am to 5:30pm
Thursday - 9am to 9pm
Friday - 9am to 5:30pm
Saturday - 9am to 5pm
Sunday - 10am to 5pm
The Galeries Pop-Up
Ground Floor (Opposite Incu), The Galeries
500 George Street, Sydney NSW 2000
Australia
Ph: 0410 601 408
E: galeries@bycharlotte.com.au
Store Hours
Monday to Wednesday - 10am to 6pm
Thursday - 10am to 9pm
Friday - 10am to 6pm
Saturday - 10am to 6pm
Sunday - 10am to 5pm