Contact Us

Online Enquiries

Monday - Friday - 9am to 4pm

Our Live Chat service will be closed during NSW public holiday dates listed here.

Live chat

Our team of stylists and by charlotte jewellery experts are available to give you instant jewellery and styling advice via our Live Chat service.

Phone

(02) 8030 7095

Email

customercare@bycharlotte.com.au

Wholesale

For All wholesale enquiries
wholesale@bycharlotte.com.au

Press

For All media and collaboration requests
fashion@tmcpr.com.au

Due to the high volume of enquires, you may experience a delayed response but we will do our best to respond to your email within 4 business days.

Our Flagship Boutique

Sydney Flagship Store


43 William Street,
Paddington,
NSW 2021
Australia

Ph: (02) 8959 4900

Store hours

Monday to Wednesday - 10am to 5pm
Thursday - 10am to 6pm
Friday - 10am to 5pm
Saturday - 10am to 5pm
Sunday - 10:30am to 4pm

*Friday 26th January - Closed