Contact

Contact

 

ONLINE CUSTOMER ENQUIRIES

HOLIDAY CUSTOMER CARE HOURS


Please note our customer care opening hours during the holiday period.

Friday 24th of Dec - 8AM - 12PM
Monday 27th of Dec - CLOSED
Tuesday 28th of Dec - CLOSED
Friday 31st of Dec - 8AM - 12PM
Monday 3rd of Jan - CLOSED

LIVE CHAT

Our team of stylists and By Charlotte jewellery experts are available to give you instant jewellery and styling advice via our Live Chat service.

Our Live Chat hours are:

Monday - Friday - 9am to 4pm

Our Live Chat service will be closed during NSW public holiday dates listed here.

Due to public holiday closures during the festive season, there may be a delayed responses to your enquiries.

We appreciate your understanding and sincerely apologise for any inconvenience.


START CHAT

 If you need further assistance, our team can be contacted via phone or email and are happy to help with any enquiries.


ONLINE CUSTOMER CARE NUMBER

Monday - Friday

9am to 4pm

(02) 8030 7095


EMAIL

customercare@bycharlotte.com.au



CAREERS

careers@bycharlotte.com.au


PADDINGTON BOUTIQUE


STORE NUMBER

(02) 8959 4900


OPENING HOURS

Monday to Wednesday - 10am to 5pm
Thursday - 10am to 6pm
Friday - 10am to 5pm
Saturday - 10am to 5pm
Sunday - 10.30am to 4pm


Please not that we will be practicing health and safety measures in store to ensure the well-being of our staff and customers.

For more information, click here.


ADDRESS

By Charlotte
43 William Street
Paddington, Sydney
NSW 2021

WHOLESALE



PRESS


For all media and collaboration requests, please email us at:
pr@bycharlotte.com.au