By Charlotte jewellery purchases from our e-boutique and flagship store comes with a 6 month warranty. This warranty is effective from the date of purchase and covers manufacturing faults and defects in materials. We will offer a repair or replacement once the item has been proven by our jewellers to be faulty.
This warranty does not cover loss, accidental breakage and general wear and tear. General wear and tear includes tarnishing and fading of plated jewellery, and therefore, is not covered by warranty.
Any repairs requested after the offered 6 month warranty period will incur repair and postage fees. Repairs required after this date are considered a result of general wear and tear.
Proof of purchase is required for all warranty claims.
FAULTY ITEMS AND REPAIRS
All jewellery is quality checked by a jeweller, plus a member of our dispatch team. However, from time to time, there may be a rare fault. If you have received a faulty product, we will gladly offer a replacement if the product was purchased within 6 months. To notify us of the fault, please contact us and include the below information:
- Your order # or proof of purchase details
- Your full name
- Photographic evidence of the fault along with a brief description of the issue
Please note that wear and tear during the course of normal use is not considered a fault. By Charlotte jewellery is delicate and should be handled carefully as explained in our product care card that is enclosed with your order.
On a case by case basis, some repairs may incur a fee. By Charlotte does not offer free returns; for repairs a postage fee of $10 will be charged.
Please contact our Customer Care team here if you require any further information.