Promotional Policies

RECEIVE YOUR FREE DR DIAMOND PEN

• The Dr. Diamond Pen Gift with Purchase (GWP) is available exclusively online at bycharlotte.com.au, subject to availability while stocks last. 
• This promotion commences on 14 July 2026 (AEST) and is available while stocks last. By Charlotte reserves the right to withdraw the promotion at any time without notice. 
• A minimum spend of $449 AUD on full priced solid gold jewellery in a single transaction, after any applicable discounts, is required to be eligible to receive the gift with purchase. 
• The gift with purchase is limited to one per customer and one per eligible order. 
• The offer is available while stocks last. 
• The offer is subject to By Charlotte's Terms and Conditions. 
• Not valid in conjunction with any other offer, promotion or discount code, unless otherwise stated. 
• The promotion is valid only during the specified promotional period and cannot be extended. It is not applicable to prior purchases. 
• This offer is non-transferable and cannot be redeemed for cash or any other alternative. 
• If a purchase that qualified for the gift with purchase is returned, the gift with purchase must also be returned in its original condition. Otherwise, the retail value of the gift with purchase may be deducted from the refund amount. 
• Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy conferred on consumers by the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable law that cannot be excluded, restricted or modified by agreement. 
• By participating in the Promotion, customers agree to be bound by these Terms and Conditions. 

UP TO 50% OFF* SALE

• The Up To 50% Off* SALE is available online and instore, applicable to the products found at https://bycharlotte.com.au/collections/sale and is at all times subject to our terms and conditions.
• Offer is available for a limited time only. The promoter reserves the right to vary or withdraw the promotion at any time.
• A limited selection of Sale products is available in By Charlotte boutiques. Availability may vary between boutiques and online.
• All products featured in the Sale are subject to availability.
• Prices as marked.
• All Sale product purchases are final sale and are unable to be returned unless faulty.
• Offer cannot be extended outside the promotional period.
• Offer cannot be combined with other offers, promotions or codes and is not applicable to past orders.
• Due to high demand, we cannot guarantee stock availability during the offer period.
• Offers are not redeemable for cash and cannot be used to purchase gift cards.
• *Exclusions apply.
  

PIERCING VOUCHER 

*TERMS AND CONDITIONS 

• The By Charlotte Complimentary Piercing Voucher ("Voucher") is valid exclusively at the By Charlotte Paddington Boutique until 11 August 2026. 
• The Voucher entitles the holder to one (1) complimentary piercing service. A jewellery purchase is required at the time of redemption. The Voucher applies to the piercing service fee only and does not apply to the cost of jewellery. 
• The Voucher may be redeemed by booking an appointment directly with the By Charlotte Paddington Boutique via phone or by attending as a walk-in customer. Booking online will result in payment of the piercing service fee. All piercing services are subject to availability, piercer capacity and health and safety requirements. Walk-in customers may be required to wait and service cannot be guaranteed. 
• The original Voucher must be presented in-store at the time of redemption. Photocopies, digital copies or reproductions will not be accepted. 
• The Voucher is valid for one-time use only and expires on 11 August 2026. Expired vouchers will not be accepted. 
• The Voucher is not transferable, exchangeable or redeemable for cash, credit or any other benefit. 
• The Voucher cannot be used in conjunction with any other offer, promotion, discount or voucher unless otherwise stated by By Charlotte. 
• Customers must meet all piercing eligibility requirements, including age verification and consent requirements where applicable. By Charlotte reserves the right to refuse a piercing service where it is deemed unsafe, unsuitable or otherwise inconsistent with professional piercing standards. 
• Lost, stolen or damaged Vouchers will not be replaced. 
• To the extent permitted by law, By Charlotte reserves the right to modify, suspend or cancel this offer at any time without prior notice. 
• Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy conferred on consumers by the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable law that cannot be excluded, restricted or modified by agreement. 
• By redeeming the Voucher, customers agree to be bound by these Terms and Conditions. 
  

12% OFF STUDENT DISCOUNT (IN STORE ONLY)

• To redeem this offer, you must be a student and verify your student status at checkout. Valid forms of ID include: A valid student ID card or wearing a school uniform .
• Offer valid instore at By Charlotte boutiques.
• Discount cannot be applied after a purchase has been made and confirmed.
• Applies to all instore purchases when you show your ID, no minimum spend.
• The offer is valid on full priced items only and excludes gift cards and vouchers, gift wrapping and sale items and the In Bloom Collection here.
• The offer cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
• The offer is non-transferable, non-exchangeable and no cash alternative is offered.
• By Charlotte reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.

10% OFF YOUR FIRST PURCHASE 

• To redeem this offer, you must subscribe to the By Charlotte newsletter at bycharlotte.com.au.
• Enter your unique code at checkout to receive a discount.
• This code applies only to first-time orders. No minimum spend.
• The offer is valid on full priced items only and excludes gift cards, sale items and the made to order engagement rings and wedding bands.
• This code is valid for 14 days from the date of issue. 
• Your unique code cannot be applied retrospectively to any orders made prior and cannot be redeemed for cash or used in conjunction with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards). 
• The promo code may only be used once per person.
• The offer is non-transferable, non-exchangeable and no cash alternative is offered.
• If you choose to refund or return your order, the offer will not be valid on your return or next purchase.
• By Charlotte reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.

15% BIRTHDAY DISCOUNT CODE

• To redeem this offer, you must subscribe to the By Charlotte newsletter and enter your birth date.
• Offer is valid for 30 days from the date of issue. Enter your unique code at checkout to receive a discount on full priced styles. 
• Offer excludes gift wrapping, gift vouchers, gift cards, made-to-order engagement rings and wedding bands. The offer is valid on full-priced items only.
• Offer available online at bycharlotte.com.au only. Can be honoured in-store.
• Your code will be emailed to you 3 weeks before your birthday and is valid for 30 day from date of issue. 
• Your unique code cannot be applied retrospectively to any orders made prior and cannot be redeemed for cash or used in conjunction with any other offer. 
• By Charlotte reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services.