Locket Printing and Engraving Policies

Locket Printing Terms and Conditions

Thank you for choosing to purchase a by charlotte Locket. Please read these terms and conditions carefully before making your purchase.

Complimentary Printing Service

• Our Lockets come with a complimentary printing service that can only be claimed at the time of purchase. Please note that this service is subject to availability and may be withdrawn without notice.
• No Changing Photo: Once you have selected and uploaded your photo, it cannot be changed. Please ensure that you have selected the correct photo before submitting your order.
• One photo per locket order. 

Processing Time

• If you opt into our complimentary printing service, please allow 48 – 72 business hours for your order to be processed. This processing time may be extended during peak periods.
• Quality of Images: Please note that the cropping and quality of your images is done in-house and may vary. We will do our best to ensure that your photo looks beautiful in your locket necklace, but we cannot guarantee an exact match to your original photo.
• Colour of Photos: Photos will be printed in colour as supplied. However, please note that due to differences in computer monitors and printers, the colours may vary slightly from what you see on your screen.
• Printing Quality: Your image will be printed in colour on photo paper. 

Inappropriate Photos

• We reserve the right to cancel any order that contains inappropriate photos. Inappropriate photos include, but are not limited to, photos that are offensive, obscene, or infringe on the rights of others.
• By purchasing a Locket from our website, you agree to these terms and conditions. If you have any questions or concerns about these terms and conditions, please contact Customer Care at customercare@bycharlotte.com.au before making your purchase.

Engraving Terms and Conditions

Thank you for choosing to engrave your by charlotte piece. Please read these terms and conditions carefully before making your purchase.

Complimentary Engraving Service

• We offer engraving services for a fee of $15 on selected products. Please note that this service is subject to availability and may be withdrawn without notice.
• Our services include customisation to the words and font of the engraving on the product, and an example or preview will be shown to you prior to purchasing. By viewing the preview, adding a customised product to your cart, and proceeding to checkout, you agree that you are satisfied with the final product and have viewed and checked your engraving message to verify the correct spelling and accuracy of the text.
• All engraved items are considered FINAL SALE and cannot be returned or exchanged under our change of mind policy, unless faulty.
• We are unable to process any engraving requests which contain profanities or inappropriate language, or violate the intellectual property rights of any third party. Where possible, we will contact you to seek an alternative engraving message.
• By purchasing a product with engraving from our website, you agree to these terms and conditions. If you have any questions or concerns about these terms and conditions, please contact Customer Care at customercare@bycharlotte.com.au before making your purchase.