Piercing Studio FAQs

For safety and hygiene reasons, we only use sterilised, 14k solid gold by charlotte flatback earrings from our studio.

Anyone being pierced in our Studio will be required to bring a valid photo ID. Age restriction for piercing studio is 12+ years old for piercing of the lobe. 16+ year old for cartilage piercing. Adult and child must present ID and Medicare to ensure you meet the age requirements and that you are accompanied by a parent or legal guardian.

We do not pierce anyone who is pregnant or breast feeding for health and safety reasons.

The minimum age requirement for piercings at our studio is 12 years old. However we will only pierce cartilage piercings 14 years and above. We adhere to government regulations and require parental or guardian consent for anyone under the age of 16. A valid Photo ID is required for age verification for all bookings.

Yes. To ensure that you are the parent or legal guardian we require that you bring Photo ID. If you are a legal guardian we also need you to provide documents such as a "guardianship order" that prove this.

If you have a different surname than your child please still bring your photo ID, along with a medicare card that is linked to yourself and your child, or a birth certificate. If you are a legal guardian, and not a parent, please provide our piercer with a"guardianship order".

Absolutely! Having a supportive friend or family member with you is encouraged. They can provide comfort and reassurance during the process.

Please note that only one person support person can enter the studio with you. Unfortunately, unsupervised children are not permitted for safety reasons.

Your appointment time includes your consultation and will take approximately 30 minutes all up. The duration of the piercing itself depends on the type of piercing. Generally, it takes just a few minutes, but intricate or multiple piercings may take a bit longer.

You can get up to 4 piercings in one session. However, the decision ultimately depends on your individual pain tolerance, the complexity of the piercings, and the piercer's recommendation.

While we do our best to accommodate walk-ins, it is advisable to make an appointment to ensure availability and minimise wait times.

Booking an appointment is easy! To secure your appointment click here.

We kindly ask that you arrive at least 5 minutes prior to your scheduled piercing service appointment. This will give you ample time to complete a waiver/consent form before your session.

Our booking appointment service fee includes a consultation with our professional piercer, thorough aftercare instructions, an aftercare kit, the piercing procedure itself and any equipment required.

We offer both cartilage and lobe piercings. Earlobes, Daith, Tragus, Flat, Helix and Conch. We do not currently offer Rook piercings.

We exclusively use single-use needles for piercing as they provide more precise and less traumatic results compared to piercing guns.

Yes, we use single-use, sterile needles for each piercing procedure for your health and safety.

We use 14k solid gold to minimise the risk of allergic reactions.

• Your initial payment will be credited toward your first piercing. Payment for both the jewellery and any additional services is due at the time of your visit.
  
• Some services may require a credit card payment to reserve an appointment, and in case of a no-show, late arrival, or cancellation with less than 24 hours' notice, the card may be charged accordingly. 

We accept various forms of payment, debit cards, credit cards, and digital payment options. Please check with our studio for specific details.

• If you need to cancel your appointment, please do so at least 24 hours in advance to avoid any charges. For cancellations within 24 hours, late arrivals, or no-shows, your deposit will be forfeited.
  
• Appointments may be rescheduled up to 24 hours before the booked appointment, however, are subject to availability.  
  
• If you are more than 10 minutes late to your Piercing appointment, your appointment length will be shortened to ensure there is no disruption to the subsequent schedule.  
  
• If you are more than 15 minutes late, your appointment will need to be rescheduled and the service fee taken at the time of reservation will be forfeited.
  
• If you do not show up to your booked appointment, we will cancel the appointment and your initial payment/deposit will be forfeited. 
  
• If you need to cancel or reschedule a complimentary checkup appointment, we require 24 hours notice. If you cancel within that 24 hour period, you will be charged a $30 cancellation fee.

If you cancelled your appointment with more than 24 hours notice It will be refunded back to your original payment method.

It may take up to 7 business days to reflect on your account after it has been processed.

To reschedule or cancel your appointment with more than 24 hours notice, you can do so by clicking the reschedule link in your appointment confirmation email, or by contacting our Sydney Flagship Boutique on (02) 8959 4900.  

We reserve the right to reschedule your appointment at any time and for any reason, without giving you prior notice. If we do, we will return your original payment method with the amount of the booking deposit. 

If you have any further questions or need assistance, please feel free to reach out to us at piercingstudio@bycharlotte.com.au or book an appointment with our piercers.

Due to the high volume of orders that we are processing, unfortunately, we cannot guarantee that your order can be cancelled in time.

While we will try our best to cancel your order, it may have been processed and shipped already.

As order cancellation requests are time-sensitive, we encourage you to contact our online Customer Care Department at (02) 8030 7095 to see if we can accommodate your request.

You can request a gift receipt during checkout. 

When the gift receipt option is selected, your order will be packed with a gift receipt instead of an invoice. 

Unlike an invoice, a gift receipt does not include any pricing information, however, it can be used as proof of purchase if the receiver wishes to return an order in line with our return policy. 

Please see our return policy here.

Yes, we ship internationally using DHL International Express.

We offer international shipping to Canada, Denmark, France, Germany, Finland, Hong Kong, Ireland, Italy, Japan, New Zealand, Netherlands, Norway, Singapore, Spain, Sweden, Switzerland, United Kingdom,The United States.

We offer complimentary check up appointments to help ensure your piercing is healing as expected. Should you need to cancel or reschedule this appointment, we ask for at least 24 hours notice. If you cancel or reschedule your appointment within 24 hours, we reserve the right to charge a $30 cancellation fee on the card provided when making the booking. By making the checkup appointment, you agree to these terms & conditons.

To prepare for your piercing appointment, make sure you are well-rested, eat a light meal, and avoid alcohol or blood-thinning medications. Arriving with clean skin and wearing comfortable clothing is also recommended.

Pain levels vary from person to person, but most piercings involve some level of discomfort. Our experienced piercers strive to make the process as quick and comfortable as possible.

It is generally not recommended to use numbing creams as they can interfere with the piercing process and make it difficult to assess any potential complications.

It's best to begin with a straight bar instead of a hoop for cartilage piercings to prevent irritation and promote quicker healing.

Butterfly back earrings are typically not recommended for initial piercings due to their design. They don’t allow for swelling and can be difficult to keep clean, increasing the risk of infection and complications. Flat-backed or internally threaded jewellery is preferred for initial piercings as they offer better hygiene and comfort during the healing process.

Currently, we do not have suitable jewellery specifically designed for rook piercings. However, we are constantly expanding our range of piercing options and working on introducing rook piercings soon.

Yes, there may be restrictions on piercing placement based on individual anatomy and personal preferences. Certain areas of the area may have specific limitations due to the anatomy of nerves, blood vessels, or potential risks. Your piercer will assess your anatomy and provide guidance on suitable piercing options based on your preferences.

It's best to avoid turning, twisting, or touching your piercings. Let the healing process happen naturally.

Use a saline spray (such as NeilMed) twice a day, morning and night, to keep your piercings clean and promote healing. 

Avoid using antiseptic or alcohol-based products as they can cause irritation.

After washing your hair, thoroughly dry your fresh piercings using a hair dryer on a low setting instead of a towel.

Avoid sleeping directly on your fresh cartilage piercings to prevent irritation. Consider using a neck travel pillow to suspend your ear if you prefer sleeping on your side.

We recommend avoiding swimming in chlorinated pool water while your piercing is healing to prevent infection. As well as hot tubs, and excessive sweating during the initial healing period. These activities can introduce bacteria and prolong the healing process.

Earlobes: 3-5 months 

Daith: 6-12 months 

Cartilage/Helix: 6-12 months 

Rook: 6-12 months 

Conch: 4-9 months 

Remember, the healing time frame for your piercings depends on how well you care for them.

It is recommended to schedule a follow-up appointment at our studio for jewellery downsizing to ensure comfort and optimal healing.

It's important to wait until your piercings are fully healed before changing the jewellery to prevent infection or irritation.

It's recommended to book an aftercare appointment with our piercers for expert guidance and a smooth transition to new jewellery.

Initial bleeding, swelling, tenderness, and bruising are normal. Discolouration, itching, and crust formation on the jewellery are also expected. The tissue may tighten around the jewellery as it heals. Regular cleaning is crucial to prevent infections and promote healing.

Always keep your earrings in place to prevent your piercings from closing up. They can start to close within a few hours if removed.

Follow our provided aftercare instructions diligently, including cleaning the piercing with a saline solution, avoiding touching the piercing with dirty hands, and keeping the area clean and dry. You can read our aftercare information here.

Signs of infection may include excessive redness, swelling, pain, heat, persistent yellow or green discharge, or the presence of a bad odour. If you suspect your piercing is infected, it's best to consult with a GP immediately.

After the piercing is fully healed, you can clean your jewellery using a mild soap and warm water. Gently rub the jewellery with a soft cloth, rinse it thoroughly, and pat it dry. Avoid using harsh chemicals or abrasive materials that could damage the jewellery.

Yes, you can change the jewellery yourself once the piercing is fully healed. However, it's important to ensure proper hygiene by washing your hands thoroughly before handling the jewellery. Take your time and be gentle when removing or inserting new jewellery to avoid irritation or injury.