Terms of Service

Terms of Service

 

These terms and conditions shall apply in respect of all purchases from By Charlotte unless they are specifically varied in writing and signed by and on behalf of both By Charlotte and the purchaser of the Product (Purchaser). Unless otherwise set out in this Agreement, any reference to time shall be of the essence. If any provision of the contract or of these terms and conditions is held invalid or unenforceable for any reason or for any purpose, such invalidity or unenforceability shall not affect the remaining provisions if on deletion of the offending provision the remaining provisions of the contract can be given effect in line with the basic intention of the parties, and to this end any offending provision is declared to be severable. By Charlotte and the Purchaser agree that the proper law of the contract shall be that of the State of New South Wales, and the parties agree to submit to the non-exclusive jurisdiction of the Court of that State.


Pre-orders

  • Styles marked as Pre-Order will arrive at our warehouse on the specified date listed in the item description.
  • If you purchase a Pre-Order item, you will still receive a confirmation for your order once it has been placed.
  • You will hear from us again when your Pre-Order item has arrived into our warehouse and is ready to be dispatched.
  • We will send then send you a shipping confirmation once it has been shipped.
  • You do not need to follow this up, we promise we haven’t forgotten you!
  • If you order more than one item, and any one of them is a Pre-Order style, your order will be partially fulfilled with the ready-to-ship items sent first. Pre-Order order styles will be sent at a later date.

If you would like to cancel a Pre-Order, please contact customer care with your order number ASAP at customercare@bycharlotte.com.au. Cancellations will not be accepted less than 14 days before the expected arrival date.

 

 

Current Promotions

*FREE MAGIC OF I ASTROLOGICAL PLANNER WHEN YOU SPEND $200 INSTORE & ONLINE (SOLD OUT)

  • The "free gift" is the Magic Of I 2022 Astrological Planner - White valued at AUD $69
  • Minimum spend AUD $200 to receive the "free gift"
  • The "free gift" MUST be added to cart at checkout.
  • Valid until 11:59 PM AEST Sunday 22nd May 2022.
  • Valid online at bycharlotte.com.au and By Charlotte Sydney Flagship Boutique only.
  • Valid on full-priced items only and while stocks last.
  • By Charlotte reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services.

 

*10% OFF - EXCLUSIVE HER BLACK BOOK APP PROMOTION

  • Offer is valid from Monday 9th of May 2022 at 8:00 am AEST and ends Monday 23rd of May 2022 11:59 pm or until stock lasts.
  • The offer is only available for Her Black Book members.
  • An exclusive Her Black Book promo code must be added at checkout to receive the discount.
  • All purchases made with this offer are final sale and are not valid for refund, credit note, or exchange returns unless deemed faulty.
  • This offer cannot be used in conjunction with any other promotional offer.
  • The offer is available at bycharlotte.com.au.
  • By Charlotte reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services.

 

*20% OFF STOREWIDE PROMOTION

  • Offer is valid from Thursday 21st of April 2022 at 8:00 am AEST and ends Monday 25th of April 2022 11:59 pm or until stock lasts.
  • 20% Off discount automatically applies at checkout. No code needed.
  • All purchases made with this offer are final sale and are not valid for refund, credit note, or exchange returns unless deemed faulty.
  • This offer cannot be used in conjunction with any other promotional offer.
  • Excludes New In products and Hidden Magic collection.
  • Offer is available at bycharlotte.com.au and By Charlotte Sydney Flagship only.
  • By Charlotte reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services.

        *Offer excludes vouchers and gift cards.

 

*FREE GIFT WRAPPING ON ONLINE ORDERS OVER $250

  • Minimum spend AUD $250 to receive free gift wrapping.
  • Complimentary Gift Wrapping MUST be added to cart at checkout.
  • Valid until 11:59PM AEST Sunday 8th May 2022.
  • Valid online at bycharlotte.com.au only.
  • Valid on full-priced items only and while stocks last.
  • By Charlotte reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services.

 

*FREE GIFT WRAPPING INSTORE ONLY

  • No minimum spend required to receive free gift wrapping.
  • Valid until 11:59PM AEST Sunday 8th May 2022.
  • Valid at By Charlotte Sydney Flagship, 43 William St, Paddington NSW only.
  • Valid on full-priced items only and while stocks last.
  • By Charlotte reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services.

 

*10% OFF YOUR FIRST PURCHASE

  • To redeem this offer, you must subscribe to the By Charlotte newsletter then enter the emailed promo code at checkout when placing your first order at bycharlotte.com.au.
  • Discount cannot be applied after order has been placed and confirmed.
  • The offer will expire once you have placed your first online order and applies only to first time orders with no minimum spend.
  • The offer is valid on full priced items only and excludes gift cards and sale items. The promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
  • The offer is non-transferable, non-exchangeable and no cash alternative is offered.
  • If you choose to refund or return your order, the offer will not be valid on your return or next purchase.
  • By Charlotte reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.

 

Read our full Returns & Exchanges Policy here.

 

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