Terms of Service

GENERAL TERMS AND CONDITIONS


These terms and conditions shall apply in respect of all purchases from By Charlotte unless they are specifically varied in writing and signed by and on behalf of both By Charlotte and the purchaser of the Product (Purchaser). Unless otherwise set out in this Agreement, any reference to time shall be of the essence. If any provision of the contract or of these terms and conditions is held invalid or unenforceable for any reason or for any purpose, such invalidity or unenforceability shall not affect the remaining provisions if on deletion of the offending provision the remaining provisions of the contract can be given effect in line with the basic intention of the parties, and to this end any offending provision is declared to be severable. By Charlotte and the Purchaser agree that the proper law of the contract shall be that of the State of New South Wales, and the parties agree to submit to the non-exclusive jurisdiction of the Court of that State.

CURRENT PROMOTIONS

Spend over $250 and receive FREE gift wrapping and limited edition love card

Terms and Conditions 

Orders must be equal to or over $250 AUD to receive complimentary gift wrapping and limited love card
A customer can only receive one free gift on any single purchase regardless of its total value.
All gift with purchase offers are subject to availability.
Gift with Purchases cannot be exchanged or refunded and a warranty does not apply.
Gift With Purchases cannot be redeemed for cash and are only available at time of purchase.
In the event of a return, all Gift With Purchase products or other bonus items must be returned with the original purchase, on the same terms as above.

Promotion ends Sunday February 14th 11:59pm (AEDT).

Spend over $250 instore and receive a FREE  wildflower posy and gift wrapping

Terms and Conditions 

Orders must be equal to or over $250 AUD to receive free wildflower posy and gift wrapping
Offer valid at By Charlotte Sydney Flagship (43 William St, Paddington NSW 2021) only.
A customer can only receive one free gift on any single purchase regardless of its total value.
All gift with purchase offers are subject to availability.
Gift with Purchases cannot be exchanged or refunded and a warranty does not apply.
Gift With Purchases cannot be redeemed for cash and are only available at time of purchase.
In the event of a return, all Gift With Purchase products or other bonus items must be returned with the original purchase, on the same terms as above.

Promotion ends Sunday February 14th 4PM (AEDT).

10% Off Your First Purchase*

Terms & Conditions: 

To redeem this offer, you must subscribe to the By Charlotte newsletter then enter the emailed promo code at checkout when placing your first order at bycharlotte.com.au.

Discount cannot be applied after order has been placed and confirmed. The offer will expire once you have placed your first online order and applies only to first time orders with no minimum spend. The offer is valid on full priced items only and excludes gift cards and sale items. The promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).

The offer is non-transferable, non-exchangeable and no cash alternative is offered. If you choose to refund or return your order, the offer will not be valid on your return or next purchase. By Charlotte reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.

 

Black Friday 2020

Terms & Conditions: 

*The Black Friday promotion will begin at 1:00pm (AEDT) on 26th November 2020 (the “Start Date”) and closes at 11.59pm (AEDT) on 30 November 2020 (the “End Date”) and will only be valid during this time. The discount code “BFCM20” must be applied at checkout when purchasing online to receive 20% Off selected styles and cannot be used in conjunction with any other discount or promotion. The Black Friday promotional offer is only valid on www.bycharlotte.com.au and in-store at our Paddington Flagship boutique.

The following products are excluded from this sale; 14k Solid Gold, 14k Solid White Gold jewellery, Gift Cards & Gift Vouchers.

Returns will not be accepted on items during this sale period. Items may be exchanged for a credit note. By Charlotte complies with Australian Consumer Law and our products come with a Consumer Guarantee that ensures our products are sold without faults & are the same as described online. If you receive an item that you believe is faulty, please contact our customer care team.

Order processing can take up to 5 working days to be dispatched depending on the products ordered. Your patience and understanding is appreciated during this time.

Take A Further 20% Off Sale Items* 

Terms & Conditions: 

*The Take A Further 20% Off Sale Items promotion closes at 11.59pm (AEDT) on Sunday 24th January 2020 (the “End Date”) and will only be valid during this time or until stocks last. By Charlotte reserve the right to end the promotion before the "End Date". The 20% off discount on already reduced items under the End of Season Sale category will automatically be applied at checkout when purchasing and cannot be used in conjunction with any other discount or promotion. The Take A Further 20% Off Sale Items promotional offer is only valid on www.bycharlotte.com.au.

Returns on SALE items will not be accepted as per the By Charlotte Returns & Exchanges Policy. By Charlotte complies with Australian Consumer Law and our products come with a Consumer Guarantee that ensures our products are sold without faults & are the same as described online. If you receive an item that you believe is faulty, please contact our customer care team.

Order processing can take up to 5 working days to be dispatched depending on the products ordered. Your patience and understanding is appreciated during this time.

Read our full Returns & Exchanges Policy here.

 

SEE ALSO...

Privacy Policy

Shipping & Delivery

Returns & Exchanges