Same-Day Delivery

Same-day delivery will be unavailable after 11am on Wednesday, 9th July 2025, and will resume on Tuesday, 14th July 2025.

Great news, Sydney! In selected suburbs, we offer same-day delivery. If you place your order before 11am Monday to Friday, A courier will deliver to you by 5pm on the same day. Our same day deliveries are shipped from our warehouse in Alexandria, NSW.

Pricing

$20 Flat rate for all same-day deliveries within 20km

$40 Flat rate for all same-day deliveries within 21km to 50km

Eligible Postcodes

Same-day delivery is available for customers based in Sydney, within 50km from Alexandria, NSW. Price is subject to your postcode and is calculated at checkout. If your postcode is eligible, the option for same day delivery will appear at checkout.

Same Day Delivery FAQs

Are personalised items available for same-day delivery? (Photo printing and engraving)

Same day shipping is not available for personalised items.

Which courier service do you use?

Our Same-day delivery service is powered by Rendr. They connect us to a network of on demand drivers including Uber, Doordash, 13 cabs, Sherpa, Gopeople, Rocketeer, Get it Fast, Startrack and more!

Your delivery driver will be automatically selected based on your location and when you order it.

How will I receive my order? will it be gift wrapped?

All By Charlotte jewellery purchases arrive in the signature pink By Charlotte box. At the checkout, you will have the option of viewing and selecting premium gift-wrapping add-ons at an additional cost and have the option of writing a personalised message.

What happens if I place my same-day order after the 11am cut off?

We will send your order out the following day, and it will be delivered by 5pm that day.

I've accidentally entered a P.O Box address, what now?

We will be in touch with you to organise an appropriate shipping address that works for you. To avoid delays with your order, it's important to enter the correct address when placing your order.

I won't be home on the day I've placed my same day order, what do I do?

It's important to ensure you will be home to receive your order. Our delivery partners have an authority to leave the parcel so to ensure the security of your order we recommend contacting rendr directly to rebook your delivery by emailing support@rendr.delivery or call 1300 697 363. Please note, any changes to the original booking will be at the cost of the customer.

I missed my delivery, what do I do?

Please reach out to our same-day delivery provider Rendr by emailing support@rendr.delivery or call 1300 697 363.

I've accidentally entered the wrong address, what do I do?

Please have your order number ready and reach out to our customer care team immediately on (02) 8030 7095.

I need to make changes to my order after Ive placed it, can I?

Unfortunately, we are unable to make any changes to Same-day delivery orders and our returns & exchanges policy will have to be followed once you receive your item.

Need some help?

Our team of By Charlotte jewellery experts can help to answer any questions or concerns.