Same-Day Delivery

• This offer is available from 12pm 11/12/2023 until 18/12/2023 with an order minimum of $200.

• Same-day delivery is available for customers based in Sydney Metro
areas. Price and availability is subject to your postcode and is calculated at checkout.

• Orders are shipped from Alexandria, NSW and eligible for customers up to 50km away from postcode 2015.

• Our promotional rates for same-day delivery are below:
Up to 20km - $12
21-50km - $20

• This fee covers only the initial delivery. If for any reason, your driver is unable to successfully deliver the parcel or an address change is requested, any fees incurred will be at the expense of the customer.

• Shipments are fulfilled by Rendr with an authority to leave. By opting into this service, you understand this and will provide an address where your parcel can be safely delivered if for any reason you aren’t home at the time of
delivery.

• For any queries regarding the
status of your delivery, please contact Rendr by emailing support@rendr.delivery or call 1300 697 363.

Our Same-day delivery service is powered by Rendr. They connect us to a network of on demand drivers including Uber, Doordash, 13 cabs, Sherpa, Gopeople, Rocketeer, Get it Fast, Startrack and more!

Your delivery driver will be automatically selected based on your location and when you order it.

All By Charlotte jewellery purchases arrive in the signature pink By Charlotte box. At the checkout, you will have the option of viewing and selecting premium gift-wrapping add-ons at an additional cost and have the option of writing a personalised message.

We will send your order out the following day, and it will be delivered by 5pm that day.

We will be in touch with you to organise an appropriate shipping address that works for you. To avoid delays with your order, it's important to enter the correct address when placing your order.

It's important to ensure you will be home to receive your order. Our delivery partners have an authority to leave the parcel so to ensure the security of your order we recommend contacting rendr directly to rebook your delivery by emailing support@rendr.delivery or call 1300 697 363. Please note, any changes to the original booking will be at the cost of the customer.

Please reach out to our same-day delivery provider Rendr by emailing support@rendr.delivery or call 1300 697 363.

Please have your order number ready and reach out to our customer care team immediately on (02) 8030 7095.

Unfortunately, we are unable to make any changes to Same-day delivery orders and our returns & exchanges policy will have to be followed once you receive your item.