Pre-order

• Styles marked as Pre-Order will arrive at our warehouse on the specified date listed in the item description.
• If you purchase a Pre-Order item, you will still receive a confirmation for your order once it has been placed.
• You will hear from us again when your Pre-Order item has arrived into our warehouse and is ready to be dispatched.
• We will send then send you a shipping confirmation once it has been shipped.
• You do not need to follow this up, we promise we haven’t forgotten you!
• If you order more than one item, and any one of them is a Pre-Order style, your order will be partially fulfilled with the ready-to-ship items sent first. Pre-Order order styles will be sent at a later date.

 

Keepsake Collection Locket Pendants Pre-orders

• Estimated arrival 27th June 2023.
• When an order contains multiple items, the order will be partially fulfilled without the locket pendants.
• If a chain necklace is purchased at the same time as the locket pendant, the chain will be shipped together with the locket after the estimated arrival date.
• If you would like to cancel a Pre-Order, please contact customer care with your order number ASAP at customercare@bycharlotte.com.au. Cancellations will not be accepted less than 14 days before the expected arrival date.