Online Enquiries
If you need assistance, we are here to help. Please reach out to Customer Care and we will get back to you as soon as possible! Please note that our team will endeavour to respond within 24 - 48 hours.
Our team of jewellery experts are available to offer styling advice and product education through our live chat service. Alternatively, if you have an urgent matter, please call us.
Service hours
Monday - Friday: 8am - 5pm AEDT
Please note, we will have limited coverage from 12pm Friday the 5th December.
customercare@bycharlotte.com.au
Phone
(02) 8030 7095
Live Chat
Please check the bottom right-hand corner
of our website for a widget pop-up.
All support services are closed during NSW
public holidays. You can find the dates listed here.
Additional Enquiries
If you are interested in becoming a stockist or applying to be part of our creator program, we would like to hear from you. Due to the high volume of enquiries, you may experience a delayed response, however, we will do our best to respond to your email within 4 business days.