Care For Your Keepsakes

Care for your keepsakes by following these simple tips.

 

Moisture

Exposure to water and moisture such as showering, hand washing and swimming can cause jewels to tarnish.

 

Exercise

Delicate jewellery can break during exercise or vigorous activity.

 

Cosmetics

Contact with perfume and cosmetic products can damage gold plated and sterling silver jewellery.

 

Anti-tarnish

Keep our anti-tarnishing tabs with jewels to protect against moisture during storage.

 

Storage

We suggest that you do not store your jewels in our gift boxes long term. Keep you jewellery in a cool, dry place away from direct sunlight.

 

Cleaning

Only clean your jewels using the By Charlotte polishing cloth provided.

Product Information

About Your Jewellery

Each By Charlotte piece holds deeper meanings of spirituality and enlightenment, with the aim of inspiring and empowering the wearer with mantras of love, harmony and enlightenment.

Designed with intention by Charlotte in her Sydney studio, our jewellery is available in Sterling silver, 18k Gold Vermeil, 18k Rose Gold Vermeil, Solid Gold and Solid White Gold.

All by Charlotte pieces are nickel free.

 

Sterling Silver

We use solid sterling silver (925).

The '925' represents 92.5% minimum pure silver. As pure silver is soft and malleable (making it prone to breakage), 7.5% is made up of alloy.

This helps our silver remain durable and suitable for everyday use while remaining high quality.

 

18k Gold Vermeil & 18k Rose Gold Vermeil

Vermeil (pronounced ver-may) is a high quality method of gold plating. In order for a product to be gold vermeil, over gold plated - the product must coated in a thick layer of gold (at least 2.5 microns) on sterling silver.

The gold that we use is 18 carats, which is a higher quality gold compared to others.

 

14k Solid Gold & 14k Solid White Gold

As pure gold is soft and malleable, it is not suitable for jewellery. We use 14k gold, which similar to our sterling silver - is mixed with a small amount of metal to ensure durability while remaining high quality.

 

GH-SI Diamonds

In our 14k Luxe collections, we use GH-S1 diamonds. These are natural, real diamonds. The GH represents the colour of the diamond, which is 'fine white' and at the high end of nearly colourless range.

SI stand for 'Small Inclusions' and represents the clarity of the diamond.

 

White Cubic Zirconia

Cubic Zirconia crystals appear almost identical to real diamonds, however they are a man-made stone. We source high quality cubic zirconias from quality suppliers to ensure consistency and durability.

Packaging

All By Charlotte jewels come in our signature pink box and a 100% eco-friendly cotton pouch. At By Charlotte we believe in sustainability and conservation. Therefore, to prevent unnecessary wastage,

the number of cotton pouches is provided according to size of the individual order. If you would like more than one pouch for gifting reasons, please contact our customer care prior to dispatch to

arrange extra pouches: customercare@bycharlotte.com.au.

Can't find the answer you're looking for? You can talk to someone from our customer care team using any of the options below.

Call (02) 8030 7095
Monday - Friday, 9am-4pm (AEDT)

Live Chat
Monday - Friday, 9am-4pm (AEDT)

Email
customercare@bycharlotte.com.au