Care Information

At by charlotte, we pride ourselves on quality craftsmanship and attention to detail. Each unique piece is designed in-house and meticulously refined by Charlotte and our designers.

From the initial drawings to the final samples, we work closely with all partners within our supply chain to ensure that our jewellery is reflective of the love and consideration that goes into every step of the design process.

To ensure that your jewels last as long as possible, we recommend you follow the below care information.

Product Information

About Your Jewellery

Each by charlotte piece holds deeper meanings of love, peace and joy, with the aim of inspiring and empowering the wearer to harness their magic within.

Designed in Sydney, Australia, our jewellery is available in sterling silver, 18k gold vermeil, 14k solid gold and solid white gold.

All by charlotte jewellery is nickel free.

Sterling Silver

We use solid sterling silver (925).

The '925' represents 92.5% minimum pure silver. As pure silver is soft and malleable (making it prone to breakage), 7.5% is made up of alloy.

This helps our silver remain durable and suitable for everyday use while remaining high quality.

18k Gold Vermeil

Vermeil (pronounced ver-may) is a high quality method of gold plating.

In order for a product to be gold vermeil, over gold plated - the product must be coated in a thick layer of gold (at least 2.5 microns) on sterling silver.

The gold that we use is 18 karat gold, which is a higher quality gold compared to others.

14k Solid Gold & 14k Solid White Gold

We use 14k gold, which similar to our sterling silver - is mixed with a small amount of metal to ensure durability while remaining high quality.

As pure gold is soft and malleable, it is not suitable for jewellery.  

GH-SI Diamonds

In our 14k Luxe collections, we use GH-SI diamonds.

These are verified natural, real diamonds. The GH represents the colour of the diamond. Which is 'fine white' and at hte high end of nearly colourless range.

SI stand for 'Small Inclusions' and represents the clarity of the diamond.

White Cubic Zirconia

We source high quality cubic zirconias from quality suppliers to ensure consistency and durability.

Cubiz zirconia crystals appear almost identical to real diamonds, however they are a man-made stone.

Freshwater Pearls

Freshwater pearls are delicate in nature and require special care to ensure they stay beautiful and last for years to come. Here are some tips on how to care for your pearl jewels:

Wearing Your Pearls

Put on your pearls last and remove them first. This helps to minimise their contact with creams, oils, cosmetics, and hairspray, which can damage them over time.

Avoid wearing your pearls if the string gets wet. A wet cord or string will stretch and damage the pearls.

Do not wear your pearls in water. Exposure to water from swimming, showering, or washing dishes can damage the pearls' lustre and cause them to deteriorate.

Pearls are also sensitive to body acids. Avoid wearing them during strenuous exercise or activities that cause excessive sweating.

Store and wear your pearls with care, as they are soft and can easily become scratched. Avoid storing them with other jewellery items that may rub against them and cause damage.

The best way to store pearls is in a soft, silky pouch or a jewellery box with separate compartments. This protects them from dust, sunlight, and other harmful elements.

Cleaning Your Pearls

After wearing your pearls, wipe them gently with a soft cloth to remove any body oils or residue.

Clean your pearls gently with a small amount of mild washing liquid and warm water. Avoid using harsh detergents or chemicals that can damage the pearls.

Dry your pearls with a soft cloth and lay them flat on a towel to air dry. Avoid hanging them, as this can stretch the string and damage the pearls.

Keep in mind that pearls should never be cleaned in an ultrasonic cleaner, as this can damage the delicate surface of the pearls.

6-Month Warranty

We offer a Warranty Period of 6 months from the date of purchase of the products purchased from our e-boutique or Sydney Flagship Boutique, or from our supplier.

During this period, if the products prove defective due to improper workmanship or materials, we will repair, provide a replacement or issue a full or partial refund to you with respect to any amount paid for the defective part (or all) of your products.

Please note that your Consumer Law Rights may extend beyond the Warranty Period. We may also offer additional warranties on particular products beyond this Warranty Period.

Please note that proof of purchase is required for all warranty claims.

To read our full Warranty Policy, please click here.

Packaging

All by charlotte jewels come in our signature pink box and a 100% eco-friendly cotton pouch.

At by charlotte, we believe in sustainability and conservation. Therefore, to prevent unnecessary wastage, the number of cotton pouches is provided according to the size of the individual order.

If you would like more than one pouch for gifting reasons, please contact our Customer Care team via email before making your purchase at customercare@bycharlotte.com.au.

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