All orders are processed Monday - Friday only. (excludes Public Holidays)
Please note that during sale and promotional periods, orders may take an additional 3-5 business days to arrive.


Shipping costs

FREE Standard Shipping on all AU orders

FREE Express Shipping on all AU orders over $200 AUD

$8 AUD flat rate express shipping on all AU orders under $200 AUD

Same Day Shipping available for Sydney Metro orders

Delivery time

Australia Post Standard eParcel

7 - 9 business days  

9 - 12 business days (WA only)

Australia Post Express eParcel

3 - 5 business days  

5 - 7 business days (WA only)

New Zealand

Shipping costs

FREE Express Shipping over $350 NZD

$24 AUD flat rate on orders under $350 NZD

Delivery time

DHL International Express 3-5 business Days

For information on Duties & Taxes please see our shipping FAQ's below


Shipping costs

$29 AUD flat rate

Delivery time

DHL International Express 7-14 business days

For information on Duties & Taxes please see our shipping FAQ's below

Shipping FAQ's

We offer international shipping to Canada, Denmark, France, Germany, Finland, Hong Kong, Ireland, Italy, Japan, New Zealand, Netherlands, Norway, Singapore, Spain, Sweden, Switzerland, United Kingdom,TheUnited States.

For international orders, duties and taxes are occasionally incurred on package arrival and are charged in addition to international shipping costs.

Please note that the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping to. Charges differ in each country depending on the regulations.

By Charlotte is not liable for any late deliveries caused by local customs or third-party delivery companies. For Australian orders, GST is already included in the retail price.

All By Charlotte jewellery purchases arrive in the signature pink By Charlotte box.

At the checkout, you will have the option of viewing and selecting premium gift-wrapping add-ons at an additional cost and have the option of writing a personalised message.

You will be updated on your order status during each step of the way. You will receive 3 email notifications:

1. Once your order has been placed.  2. When your order is being prepared.3. Once your order has been shipped.

 You will receive your tracking number and link via email once your order has been shipped.  
If you have a By Charlotte account, you can also access your tracking information via your account dashboard.