Sydney Same Day Delivery

 

Great news, Sydney! In selected suburbs, we offer same-day delivery, Monday - Friday when you order before 11am.

Please note that all same day delivery is shipped from our warehouse in Alexandria, NSW

$20 Flat Rate For All Same Day Deliveries Within 20km

$40 Flat Rate For All Same Day Deliveries Within 21km to 50km


When

If you place your order before 11am Monday to Friday, A courier will deliver to you by 5pm on the same day!


Where

We offer Same Day Shipping within 50km of Alexandria, NSW.


How

Enter your shipping address at checkout, if your postcode qualifies for the service you will see a shipping option titled 'Same Day Delivery'.

FAQ

How will i receive my order? will it be gift wrapped?

All By Charlotte jewellery purchases arrive in the signature pink By Charlotte box. At the checkout, you will have the option of viewing and selecting premium gift-wrapping add-ons at an additional cost and have the option of writing a personalised message.

Please note that gift wrapping is not available during sale and promotion periods. 

WHAT HAPPENS IF I PLACE AN ORDER AND SELECT 'SAME DAY SHIPPING' AFTER THE 11AM CUT-OFF?

We will send your order out the following day, and it will be delivered by 5pm that day.

I ACCIDENTALLY ENTERED MY PO BOX ADDRESS 

We will be in touch with you to organise an appropriate shipping address that works for you. To avoid delays with your order, it's important to enter the correct address when placing your order.

I WON'T BE HOME ON THE DAY I'VE PLACED MY SAME DAY ORDER

Our courier service, Rendr, requires a signature on arrival for all Same Day Deliveries.

If you will not be home, please rebook your delivery by reaching out to Rendr directly by emailing support@rendr.delivery or call 1300 697 363.

I MISSED MY DELIVERY! WHAT DO I DO?

Please reach out to our same day delivery provider Rendr by emailing support@rendr.delivery or call 1300 697 363.

WHICH COURIER SERVICE DO YOU USE?

Our Same Day Delivery service is powered by Rendr. They connect us to a network of on demand drivers including Uber, Doordash, 13 cabs, Sherpa, Gopeople, Rocketeer, Get it Fast, Startrack and more!

Your delivery driver will be automatically selected based on your location and when you order it.

CAN THE LOCKET NECKLACE PENDATS BE DELIVERED SAME DAY IF I HAVE ADDED MY PHOTOS?

Same day delivery is not available for Locket Necklace Pendants with customisations. It will take up to 3 business days for your order to be processed before dispatch.

For more information please see here.

I've accidentally entered the wrong address. What do i do?

Please have your order number ready and reach out to our customer care team immediately on (02) 8030 7095.

I placed my order but I want to make changes to my order, can I?

Unfortunately, we are unable to make any changes to Same Day Delivery orders and our returns & exchanges policy will have to be followed once you receive your item.

 

Can't find the answer you're looking for? You can talk to someone from our customer care team using any of the options below.

Phone
(02) 8030 7095

Monday - Friday, 9am-4pm (AEDT)

Live Chat
Monday - Friday, 9am-4pm (AEDT)

Email
customercare@bycharlotte.com.au