All By Charlotte jewellery purchases arrive in the signature pink By Charlotte box. At the checkout, you will have the option of viewing and selecting premium gift-wrapping add-ons at an additional cost and have the option of writing a personalised message.

Please note that gift wrapping is not available during sale and promotion periods. 

We will send your order out the following day, and it will be delivered by 5pm that day.

We will be in touch with you to organise an appropriate shipping address that works for you. To avoid delays with your order, it's important to enter the correct address when placing your order.

Our courier service, Rendr, requires a signature on arrival for all Same Day Deliveries.

If you will not be home, please rebook your delivery by reaching out to Rendr directly by emailing support@rendr.delivery or call 1300 697 363.

Please reach out to our same day delivery provider Rendr by emailing support@rendr.delivery or call 1300 697 363.

Our Same Day Delivery service is powered by Rendr. They connect us to a network of on demand drivers including Uber, Doordash, 13 cabs, Sherpa, Gopeople, Rocketeer, Get it Fast, Startrack and more!

Your delivery driver will be automatically selected based on your location and when you order it.

Same day delivery is not available for Locket Necklace Pendants with customisations. It will take up to 3 business days for your order to be processed before dispatch.

For more information please see here.

Please have your order number ready and reach out to our customer care team immediately on (02) 8030 7095.

Unfortunately, we are unable to make any changes to Same Day Delivery orders and our returns & exchanges policy will have to be followed once you receive your item.