SHIPPING & DELIVERY

See below information to find out when and how you will receive your new By Charlotte jewels.

DELIVERY UPDATE

Please allow for up to 1-2 business days for your order to be processed and dispatched.

COVID-19 UPDATE

Whilst we understand that you want to adorn in your beautiful new jewels as soon as possible, we kindly ask for your patience as Australia Post are currently experiencing delays due to the impacts of COVID-19.
Until further notice, all parcels delivered by Australia Post will no longer require a signature for delivery.
Your parcel instead will be left in a safe place or taken to your local Post Office for collection for your convenience and peace of mind.

Please allow an additional 3 day delay for deliveries to Victoria once processed and dispatched.

If you would like more information, our partner, Australia Post will be providing regular updates: https://auspost.com.au/about-us/news-media/important-updates

We thank you for your patience and understanding during these unprecedented times.

WITHIN AUSTRALIA

Australia Post express eParcel
1-3 Business Days from dispatch

Please allow for up to 1-2 business days to be processed and dispatched.

 

FREE over $200

$10 flat rate under $200

NEED IT NOW?

We offer Same Day Delivery to select Sydney Suburbs for $19.

Learn more here

NEW ZEALAND

DHL International Express
1-3 Business Days from dispatch

Please allow for up to 1-2 business days to be processed and dispatched.

 

 

FREE over $350 NZD

$24 flat rate under $350

INTERNATIONAL

 

DHL International Express
5-10 business days from dispatch

Please allow for up to 1-2 business days to be processed and dispatched.

 

$29 AUD flat rate

DUE TO COVID19, WE ARE CURRENTLY ONLY SHIPPING INTERNATIONALLY TO:

Canada, Denmark, France, Finland, Hong Kong, Ireland, Italy, Japan, New Zealand, Netherlands, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States.

We apologise for any inconvenience and will update you as soon as we are able to ship to the rest of the world.

  • SALE PERIODS
  • DUTIES AND TAXES
  • DHL On-Demand delivery

During busy sale and promotion periods such as Black Friday, orders may take up to 5-7 business days to be processed and dispatched. Once dispatched, refer to the shipping time in the above table.

By Charlotte is not liable for any late deliveries caused by local customs or third-party delivery companies.

INTERNATIONAL: Duties and taxes are occasionally incurred on package arrival and are charged in addition to international shipping costs . Please note that the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping to. Charges differ in each country depending on the regulations.

AUSTRALIA: GST is already included in the retail price.

By Charlotte also utilises On Demand Delivery with DHL International. With On Demand Delivery:

- Tracking available via DHL
- SMS or email alert messages
- Customiseable delivery options
i.e. schedule delivery dates, signature release, vacation hold, collect from service point, alternate address etc.