Shipping Information
All orders are processed Monday - Friday only. (excludes Public Holidays)
Please note that during sale and promotional periods, orders may take an additional 3-5 business days to arrive.
Australia
Australia Post Standard eParcel
7 - 9 business days
9 - 12 business days (WA only)
Australia Post Express eParcel
3 - 5 business days
5 - 7 business days (WA only)
FREE standard shipping on all AU orders
FREE express shipping on all AU orders over $200 AUD
$8 AUD flat rate express shipping on all AU orders under $200 AUD
New Zealand
DHL International Express
3-5 business Days
FREE express shipping over $350 NZD
$24 AUD flat rate on orders under $350 NZD
International
DHL International Express
7-14 business days
$29 AUD flat rate
Christmas Cut-Off Dates
For international orders, duties and taxes are occasionally incurred on package arrival and are charged in addition to
All orders are processed Monday - Friday only. (excludes Public Holidays)
Please note that during sale and promotional periods, orders may take an additional 3-5 business days to arrive.
Australia
Australia Post Standard eParcel
NT & WA: 15th December
Rest of AU: 19th December
Australia Post Express eParcel
NSW: 22nd December
NT & WA: 20th December
Rest of AU: 21st December
FREE standard shipping on all AU orders
FREE express shipping on all AU orders over $200 AUD
$8 AUD flat rate express shipping on all AU orders under $200 AUD
Same Day Delivery
We offer this service, Monday - Friday when you order before 11 pm AEST. The same day delivery fee is $20 AUD within 20km and $40 AUD within 40km from Alexandria, NSW.
Duties & Taxes
For international orders, duties and taxes are occasionally incurred on package arrival and are charged in addition to international shipping costs.
Please note that the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping to. Charges differ in each country depending on the regulations. By Charlotte is not liable for any late deliveries caused by local customs or third-party delivery companies.
For Australian orders, GST is already included in the retail price.
FAQs
Do you ship internationally?
We offer international shipping to Canada, Denmark, France, Germany, Finland, Hong Kong, Ireland, Italy, Japan, New Zealand, Netherlands, Norway, Singapore, Spain, Sweden, Switzerland, United Kingdom, The United States.
WILL MY BY CHARLOTTE PURCHASE ARRIVE GIFT-WRAPPED?
All By Charlotte jewellery purchases arrive in the signature pink By Charlotte box. At the checkout, you will have the option of viewing and selecting premium gift-wrapping add-ons at an additional cost and have the option of writing a personalised message. Please note that gift wrapping is not available during sale and promotion periods.
HOW DO I TRACK MY ORDER?
You will be updated on your order status during each step of the way. You will receive 3 email notifications:
1. Once your order has been placed.
2. When your order is being prepared.
3. Once your order has been shipped.
You will receive your tracking number and link via email once your order has been shipped.
If you have a By Charlotte account, you can also access your tracking information via your account dashboard.
If you have any questions, please contact Customer Care on (02) 8030 7095 or customercare@bycharlotte.com.au. Alternatively, you can contact us via our live chat feature.
For more information, click here.
