14k Solid Gold Purity Thread

Our 14k when properly cared for can last forever. Be mindful of how you wear it, as exercise or rigorous activity could damage your jewellery.  

How to store 14k gold jewellery 

• When not being worn, store your jewellery in a safe, dry place where it is away from direct sunlight.  

How to clean 14k gold jewellery 

• While 14k gold is made to last a lifetime, it does require gentle care and occasional polishing.  
• To maintain the shine of your jewellery, gently clean it with a soft-bristled brush or cloth using warm water and detergent-free soap. 
• We recommend using Hagerty Jewel Clean, then rinse, dry, and polish with a soft jewellery cloth. 
• Don’t use abrasive cleaners.  
• Ultrasonic cleaners are safe to use on 14k gold jewellery.   

During sale period please allow for longer dispatch and delivery times.

Shipping Rates

Australia:

Standard Shipping

• FREE on all AU orders over $150 AUD
• $8 AUD flat rate for AU orders under $150 AUD

Express Shipping

• FREE on all AU orders over $300 AUD
• $10 AUD flat rate for AU orders under $300 AUD

Same Day Shipping

• Same Day Shipping available for Sydney Metro. For more information on rates and suburbs, click here.
  

International:

• To see our full shipping policy for NZ and International orders, please click here.

Click and Collect

• Available now at selected stores. All items in your cart must be available at your selected store for this option to be displayed at checkout. For more information, click here.

By Charlotte accepts returns within 60 days of purchase. This extended holiday return period applies to all orders placed between 5 November 2025 and 2 January 2026.

Our standard 30 day return period applies to orders placed outside of these dates.

We do not accept returns on the following:

• Pierced earring styles for hygiene reasons.
• Items purchased on sale or with a promo code (excluding newsletter signup).
• Items must be returned in their original condition, undamaged, unworn and properly secured in the by charlotte box provided.
• All sale purchases are FINAL SALE and are not valid for refund, credit note, or exchange returns unless deemed faulty.

For more information, please read our full Return Policy here

Standard Packaging – Free

Your jewellery items will be delivered in an eco-friendly by charlotte cotton drawstring bag. Your jewellery will be packaged in our iconic pink by charlotte box. (if applicable to your purchase)

Gift Wrapping – $9.00

Your order will be beautifully presented in our by charlotte gift box and tissue paper. Jewellery will be packaged in our iconic pink by charlotte box.

Packaging may vary according to supply and promotional periods. All by charlotte orders are sent in bubble-wrapped satchels for the security of your pieces.

To find out more information about our packaging and commitment to sustainability, click here.