18k Gold Vermeil Connect With Your Heart Hoops

Our 18k gold vermeil (pronounced ver-may) is a high-quality method of gold plating, whereby sterling silver is coated with a thick layer of 18k solid gold.  

What to know about 18k gold vermeil jewellery 

• Vermeil will naturally tarnish when exposed to environmental factors like air pollution, moisture, and items that contain sulphur. However, it is possible to restore the shine of 18k gold vermeil jewellery, so long as the plating has not worn away.  
• Contact with perfume and cosmetic products can damage 18k gold vermeil jewellery. 

How to store 18k gold vermeil jewellery 

• We suggest that you do not store your pieces in our gift boxes long term.  
• Store in a safe, dry place—such as an anti-tarnish pouch or case—away from direct sunlight. This will help to protect your pieces when they are not being worn. 
• Store it with the anti-tarnishing tab that came with your purchase to protect against moisture during storage. 

How to clean 18k gold vermeil jewellery 

• Proactive maintenance is crucial.  
• To keep tarnish from setting in, clean your pieces regularly by gently buffing them with a soft, dry polishing cloth. Note that some polishing cloths can be abrasive, so ensure not to over-polish.  

During sale period please allow for longer dispatch and delivery times.

Shipping Rates

Australia:

Standard Shipping

• FREE on all AU orders over $150 AUD
• $8 AUD flat rate for AU orders under $150 AUD

Express Shipping

• FREE on all AU orders over $300 AUD
• $10 AUD flat rate for AU orders under $300 AUD

Same Day Shipping

• Same Day Shipping available for Sydney Metro. For more information on rates and suburbs, click here.
  

International:

• To see our full shipping policy for NZ and International orders, please click here.

Click and Collect

• Available now at selected stores. All items in your cart must be available at your selected store for this option to be displayed at checkout. For more information, click here.

By Charlotte accepts returns within 60 days of purchase. This extended holiday return period applies to all orders placed between 5 November 2025 and 2 January 2026.

Our standard 30 day return period applies to orders placed outside of these dates.

We do not accept returns on the following:

• Pierced earring styles for hygiene reasons.
• Items purchased on sale or with a promo code (excluding newsletter signup).
• Items must be returned in their original condition, undamaged, unworn and properly secured in the by charlotte box provided.
• All sale purchases are FINAL SALE and are not valid for refund, credit note, or exchange returns unless deemed faulty.

For more information, please read our full Return Policy here

Standard Packaging – Free

Your jewellery items will be delivered in an eco-friendly by charlotte cotton drawstring bag. Your jewellery will be packaged in our iconic pink by charlotte box. (if applicable to your purchase)

Gift Wrapping – $9.00

Your order will be beautifully presented in our by charlotte gift box and tissue paper. Jewellery will be packaged in our iconic pink by charlotte box.

Packaging may vary according to supply and promotional periods. All by charlotte orders are sent in bubble-wrapped satchels for the security of your pieces.

To find out more information about our packaging and commitment to sustainability, click here.