18k Gold Vermeil Trust Your Intuition Necklace

Our 18k gold vermeil jewellery is made by coating sterling silver with a thick layer of 18k gold measuring at least 2.5 microns.

What to know about 18k gold vermeil jewellery 

• Vermeil will naturally tarnish when exposed to environmental factors like air pollution, moisture, and items that contain sulphur. However, it is possible to restore the shine of 18k gold vermeil jewellery, so long as the plating has not worn away.  
• Contact with perfume and cosmetic products can damage 18k gold vermeil jewellery. 

How to store 18k gold vermeil jewellery 

• We suggest that you do not store your pieces in our gift boxes long term.  
• Store in a safe, dry place - such as an anti-tarnish pouch or case - away from direct sunlight. This will help to protect your pieces when they are not being worn. 
• Store it with the anti-tarnishing tab that came with your purchase to protect against moisture during storage. 

How to clean 18k gold vermeil jewellery 

• Proactive maintenance is crucial.  
• To keep tarnish from setting in, clean your pieces regularly by gently buffing them with a soft, dry polishing cloth. Note that some polishing cloths can be abrasive, so ensure not to over-polish.  

Chain Slider

To help preserve the condition of the slider and ensure lasting performance, we kindly recommend setting the slider to the preferred length while holding the ball slider firmly with one hand and then using the lobster clasp for daily wear and removal.

Please note, frequent repositioning of the slider may contribute to natural wear over time. This natural wear is not covered under our Warranty Policy.

During sale period please allow for longer dispatch and delivery times.

Shipping Rates

Australia:

Standard Shipping

• FREE on all AU orders over $150 AUD
• $8 AUD flat rate for AU orders under $150 AUD

Express Shipping

• FREE on all AU orders over $300 AUD
• $10 AUD flat rate for AU orders under $300 AUD

Same Day Shipping

• Same Day Shipping available for Sydney Metro. For more information on rates and suburbs, click here.
  

International:

• To see our full shipping policy for NZ and International orders, please click here.

Click and Collect

• Available now at selected stores. All items in your cart must be available at your selected store for this option to be displayed at checkout. For more information, click here.

Warranty Policy:

For our products (excluding solid gold), we offer a 6-month warranty which covers manufacturing faults. 

Please see our full warranty policy outlined here.

By Charlotte accepts returns within 30 days of purchase.

Returns Policy:

We do not accept returns on the following:

• Sale Items: Items marked as 'Final Sale', unless the product is faulty in which case we will provide a full refund. 
• Earrings: For hygiene reasons, we are unable to accept any returns on earrings, unless deemed faulty. 
• Toe Rings: For hygiene reasons, we are unable to accept any returns on toe rings, unless deemed faulty. 
• Made to order items: Our made to order engagement rings are excluded from our change of mind returns policy, and may not be returned unless deemed faulty. 
• Engraved items: All items that are engraved are not eligible for a return and are final sale. 
• Gift Cards and Vouchers 
• Gift Wrapping 

For more information, please read our full Return Policy here

Standard Packaging – Free

Your jewellery will be packaged in our iconic pink By Charlotte box. (if applicable to your purchase)

Gift Wrapping – $9.00

Your order will be beautifully presented in our By Charlotte gift box and tissue paper. Jewellery will be packaged in our iconic pink By Charlotte box.

Packaging may vary according to supply and promotional periods. All By Charlotte orders are sent in bubble-wrapped satchels for the security of your pieces.

To find out more information about our packaging and commitment to sustainability, click here.