9k Solid Gold With You Always Diamond Padlock Necklace

Made with pure gold and mixed with other metals for added strength, our 9k gold is more durable than higher-karat gold, making it perfect for daily wear without sacrificing its radiance.

In caring for your 9k gold jewellery, here are a few tips to ensure its long-lasting shine:

How to store 9k gold jewellery 

When not in use, keep your jewellery in a soft pouch or a lined jewellery box to prevent scratches and reduce exposure to air, which can cause tarnishing.

How to clean 9k gold jewellery 

While 9k gold is made to last a lifetime, it does require occasional polishing. To restore its gleam, simply wipe it with a soft, lint-free cloth. For a deeper clean, a mild solution of warm water and detergent-free dish soap will make your jewellery sparkle—just make sure to dry it thoroughly afterward. Do not use abrasive cleaners. 

Wearing Your Jewels

Perfumes, lotions, and cleaning products can all dull your jewellery’s shine. Be sure to put on your jewellery last when getting ready, and remove it before swimming, exercising, or using any chemicals.

If you have questions about maintaining your jewels, our Customer Care team is always here to help.

During sale period please allow for longer dispatch and delivery times.

Shipping Rates

Australia:

Standard Shipping

• FREE on all AU orders over $150 AUD
• $8 AUD flat rate for AU orders under $150 AUD

Express Shipping

• FREE on all AU orders over $300 AUD
• $10 AUD flat rate for AU orders under $300 AUD

Same Day Shipping

• Same Day Shipping available for Sydney Metro. For more information on rates and suburbs, click here.
  

International:

• To see our full shipping policy for NZ and International orders, please click here.

Click and Collect

• Available now at selected stores. All items in your cart must be available at your selected store for this option to be displayed at checkout. For more information, click here.

By Charlotte accepts returns within 60 days of purchase. This extended holiday return period applies to all orders placed between 5 November 2025 and 2 January 2026.

Our standard 30 day return period applies to orders placed outside of these dates.

We do not accept returns on the following:

• Pierced earring styles for hygiene reasons.
• Items purchased on sale or with a promo code (excluding newsletter signup).
• Items must be returned in their original condition, undamaged, unworn and properly secured in the by charlotte box provided.
• All sale purchases are FINAL SALE and are not valid for refund, credit note, or exchange returns unless deemed faulty.

For more information, please read our full Return Policy here

Standard Packaging – Free

Your jewellery items will be delivered in an eco-friendly by charlotte cotton drawstring bag. Your jewellery will be packaged in our iconic pink by charlotte box. (if applicable to your purchase)

Gift Wrapping – $9.00

Your order will be beautifully presented in our by charlotte gift box and tissue paper. Jewellery will be packaged in our iconic pink by charlotte box.

Packaging may vary according to supply and promotional periods. All by charlotte orders are sent in bubble-wrapped satchels for the security of your pieces.

To find out more information about our packaging and commitment to sustainability, click here.