18k Gold Plated Ocean Whisper Hoops

Our 18k gold-plated jewellery is crafted with a sterling silver base, making it a premium alternative to traditional gold-plated pieces that use brass or stainless steel. With proper care and handling, your piece will retain its golden radiance for longer. 

How to store 18k gold plated jewellery  

To extend the life of your gold-plated jewellery, follow the below care advice: 

• Keep it dry: Store your jewellery in a dry, cool place away from humidity, as moisture can cause tarnishing of the sterling silver beneath the plating. 
• Use a soft pouch or lined jewellery box: Prevent scratches and friction by keeping each piece separate. Soft cloth pouches or anti-tarnish jewellery boxes work best. 
• Avoid exposure to chemicals: Perfumes, lotions, hairsprays, and household cleaning agents can accelerate the wear of gold plating. Always put jewellery on last when getting ready. 
• Remove before water exposure: Since sterling silver is prone to tarnishing and gold plating can fade with moisture, take off your jewellery before showering, swimming, or exercising. 

How to clean 18k gold plated jewellery  

• Gently wipe with a soft, dry cloth – After each wear, use a microfiber or jewellery polishing cloth to remove oils and residue. Avoid abrasive materials, as they can wear down the gold layer. 
• Limit water exposure – Unlike solid gold or gold vermeil, gold-plated jewellery should not be soaked. If needed, lightly dampen a cloth with lukewarm water and carefully wipe the jewellery, ensuring it's fully dry afterward. 
• Avoid silver polish and harsh cleaners which may strip away the gold plating. Instead, stick to dry polishing or mild cleaning when necessary. 
• If your jewellery starts to lose its shine, gently buff it with a clean cloth to restore its lustre without damaging the plating. 
• Rotate your pieces – Gold plating naturally wears over time, so consider alternating your jewellery to minimise excessive wear on any single piece. 

Warranty Policy:

For our products (excluding solid gold), we offer a 6-month warranty which covers manufacturing faults. 

Please see our full warranty policy outlined here.

By Charlotte accepts returns within 30 days of purchase.

Returns Policy:

We do not accept returns on the following:

• Sale Items: Items marked as 'Final Sale', unless the product is faulty in which case we will provide a full refund. 
• Earrings: For hygiene reasons, we are unable to accept any returns on earrings, unless deemed faulty. 
• Toe Rings: For hygiene reasons, we are unable to accept any returns on toe rings, unless deemed faulty. 
• Made to order items: Our made to order engagement rings are excluded from our change of mind returns policy, and may not be returned unless deemed faulty. 
• Engraved items: All items that are engraved are not eligible for a return and are final sale. 
• Gift Cards and Vouchers 
• Gift Wrapping 

For more information, please read our full Return Policy here

During sale period please allow for longer dispatch and delivery times.

Shipping Rates

Australia:

Standard Shipping

• FREE on all AU orders over $150 AUD
• $8 AUD flat rate for AU orders under $150 AUD

Express Shipping

• FREE on all AU orders over $300 AUD
• $10 AUD flat rate for AU orders under $300 AUD

Same Day Shipping

• Same Day Shipping available for Sydney Metro. For more information on rates and suburbs, click here.
  

International:

• To see our full shipping policy for NZ and International orders, please click here.

Click and Collect

• Available now at selected stores. All items in your cart must be available at your selected store for this option to be displayed at checkout. For more information, click here.

Standard Packaging – Free

Your jewellery will be packaged in our iconic pink By Charlotte box. (if applicable to your purchase)

Gift Wrapping – $9.00

Your order will be beautifully presented in our By Charlotte gift box and tissue paper. Jewellery will be packaged in our iconic pink By Charlotte box.

Packaging may vary according to supply and promotional periods. All By Charlotte orders are sent in bubble-wrapped satchels for the security of your pieces.

To find out more information about our packaging and commitment to sustainability, click here.