18k Gold Vermeil Born to Bloom Enamel Petal - Rose Quartz

Gentle Cleaning

Wipe your enamel jewellery with a soft, damp cloth after each use to remove dirt and oil.

Rinse and Dry

Rinse the jewellery thoroughly and dry it immediately with a soft, lint-free cloth to prevent water spots. 

Avoid Harsh Chemicals

Don't use abrasive cleaners, harsh chemicals (like bleach or chlorine), or ultrasonic cleaners, as these can damage the enamel. 

Separate Storage

Store enamel jewellery separately from other jewellery in a soft pouch or lined box to prevent scratches and chips. 

Moisture Control

Avoid wearing enamel jewellery in the shower or when swimming, and store it in a cool, dry place to prevent moisture damage. 

Handle with Care

Enamel is durable but can chip or crack if dropped on a hard surface, so handle it with care. 

Protect from Sunlight

Avoid prolonged exposure to direct sunlight, as it can cause the colours to fade. 

During sale period please allow for longer dispatch and delivery times.

Shipping Rates

Australia:

Standard Shipping

• FREE on all AU orders over $150 AUD
• $8 AUD flat rate for AU orders under $150 AUD

Express Shipping

• FREE on all AU orders over $300 AUD
• $10 AUD flat rate for AU orders under $300 AUD

Same Day Shipping

• Same Day Shipping available for Sydney Metro. For more information on rates and suburbs, click here.
  

International:

• To see our full shipping policy for NZ and International orders, please click here.

Click and Collect

• Available now at selected stores. All items in your cart must be available at your selected store for this option to be displayed at checkout. For more information, click here.

By Charlotte accepts returns within 60 days of purchase. This extended holiday return period applies to all orders placed between 5 November 2025 and 2 January 2026.

Our standard 30 day return period applies to orders placed outside of these dates.

We do not accept returns on the following:

• Pierced earring styles for hygiene reasons.
• Items purchased on sale or with a promo code (excluding newsletter signup).
• Items must be returned in their original condition, undamaged, unworn and properly secured in the by charlotte box provided.
• All sale purchases are FINAL SALE and are not valid for refund, credit note, or exchange returns unless deemed faulty.

For more information, please read our full Return Policy here

Standard Packaging – Free

Your jewellery items will be delivered in an eco-friendly by charlotte cotton drawstring bag. Your jewellery will be packaged in our iconic pink by charlotte box. (if applicable to your purchase)

Gift Wrapping – $9.00

Your order will be beautifully presented in our by charlotte gift box and tissue paper. Jewellery will be packaged in our iconic pink by charlotte box.

Packaging may vary according to supply and promotional periods. All by charlotte orders are sent in bubble-wrapped satchels for the security of your pieces.

To find out more information about our packaging and commitment to sustainability, click here.