18k Solid Gold Floating Lotus Lab-Grown Diamond Hoop

How to clean 18k solid gold jewellery

• Regularly wiping your 18k gold with a soft, lint-free cloth can help remove oils and residue, preserving its natural gleam.
• For a deeper clean, a solution of mild dish soap and warm water, combined with a gentle brushing using a soft-bristle brush, or by using Hagerty Jewel Clean can revitalise even the dullest pieces.

How to store 18k solid gold jewellery

• Before storing, ensure that your jewellery is clean and dry. 
• Keep pieces in a lined jewellery box with compartments or individual soft pouches to prevent scratches and friction.
• Store in a cool, dry, dark place away from moisture, heat, direct sunlight and chemicals.
• Consider using anti tarnish strips or silica gel packets to absorb moisture and prevent oxidation.
• Store 18k solid gold jewellery separately from other metals.
  

Chain Slider

To help preserve the condition of the slider and ensure lasting performance, we kindly recommend setting the slider to the preferred length while holding the ball slider firmly with one hand and then using the lobster clasp for daily wear and removal.

Please note, frequent repositioning of the slider may contribute to natural wear over time. This natural wear is not covered under our Warranty Policy.

During sale period please allow for longer dispatch and delivery times.

Shipping Rates

Australia:

Standard Shipping

• FREE on all AU orders over $150 AUD
• $8 AUD flat rate for AU orders under $150 AUD

Express Shipping

• FREE on all AU orders over $300 AUD
• $10 AUD flat rate for AU orders under $300 AUD

Same Day Shipping

• Same Day Shipping available for Sydney Metro. For more information on rates and suburbs, click here.
  

International:

• To see our full shipping policy for NZ and International orders, please click here.

Click and Collect

• Available now at selected stores. All items in your cart must be available at your selected store for this option to be displayed at checkout. For more information, click here.

By Charlotte accepts returns within 60 days of purchase. This extended holiday return period applies to all orders placed between 5 November 2025 and 2 January 2026.

Our standard 30 day return period applies to orders placed outside of these dates.

We do not accept returns on the following:

• Pierced earring styles for hygiene reasons.
• Items purchased on sale or with a promo code (excluding newsletter signup).
• Items must be returned in their original condition, undamaged, unworn and properly secured in the by charlotte box provided.
• All sale purchases are FINAL SALE and are not valid for refund, credit note, or exchange returns unless deemed faulty.

For more information, please read our full Return Policy here

Standard Packaging – Free

Your jewellery items will be delivered in an eco-friendly by charlotte cotton drawstring bag. Your jewellery will be packaged in our iconic pink by charlotte box. (if applicable to your purchase)

Gift Wrapping – $9.00

Your order will be beautifully presented in our by charlotte gift box and tissue paper. Jewellery will be packaged in our iconic pink by charlotte box.

Packaging may vary according to supply and promotional periods. All by charlotte orders are sent in bubble-wrapped satchels for the security of your pieces.

To find out more information about our packaging and commitment to sustainability, click here.