Sterling Silver Sea Foam Ring

Freshwater pearls

Freshwater pearls are delicate in nature and require special care to ensure they stay beautiful and last for years to come. Here are some tips on how to care for your pearl jewels.

Wearing Your Pearls

• Put on your pearls last and remove them first. This helps to minimise their contact with creams, oils, cosmetics, and hairspray, which can damage them over time.
• Avoid wearing your pearls if the string gets wet. A wet cord or string will stretch and damage the pearls.
• Do not wear your pearls in water. Exposure to water from swimming, showering, or washing dishes can damage the pearls' lustre and cause them to deteriorate.
• Pearls are also sensitive to body acids. Avoid wearing them during strenuous exercise or activities that cause excessive sweating.
• Store and wear your pearls with care, as they are soft and can easily become scratched. Avoid storing them with other jewellery items that may rub against them and cause damage.
• The best way to store pearls is in a soft, silky pouch or a jewellery box with separate compartments. This protects them from dust, sunlight, and other harmful elements.

Cleaning Your Pearls

• After wearing your pearls, wipe them with a soft cloth to remove any body oils or residue.
• Clean your pearls gently with a small amount of mild washing liquid and warm water. Avoid using harsh detergents or chemicals that can damage the pearls.
• Dry your pearls with a soft cloth and lay them flat on a towel to air dry. Avoid hanging them, as this can stretch the string and damage the pearls.
• Keep in mind that pearls should never be cleaned in an ultrasonic cleaner, as this can damage the delicate surface of the pearls.

Warranty Policy:

For our products (excluding solid gold), we offer a 6-month warranty which covers manufacturing faults. 

Please see our full warranty policy outlined here.

By Charlotte accepts returns within 30 days of purchase.

Returns Policy:

We do not accept returns on the following:

• Sale Items: Items marked as 'Final Sale', unless the product is faulty in which case we will provide a full refund. 
• Earrings: For hygiene reasons, we are unable to accept any returns on earrings, unless deemed faulty. 
• Toe Rings: For hygiene reasons, we are unable to accept any returns on toe rings, unless deemed faulty. 
• Made to order items: Our made to order engagement rings are excluded from our change of mind returns policy, and may not be returned unless deemed faulty. 
• Engraved items: All items that are engraved are not eligible for a return and are final sale. 
• Gift Cards and Vouchers 
• Gift Wrapping 

For more information, please read our full Return Policy here

During sale period please allow for longer dispatch and delivery times.

Shipping Rates

Australia:

Standard Shipping

• FREE on all AU orders over $150 AUD
• $8 AUD flat rate for AU orders under $150 AUD

Express Shipping

• FREE on all AU orders over $300 AUD
• $10 AUD flat rate for AU orders under $300 AUD

Same Day Shipping

• Same Day Shipping available for Sydney Metro. For more information on rates and suburbs, click here.
  

International:

• To see our full shipping policy for NZ and International orders, please click here.

Click and Collect

• Available now at selected stores. All items in your cart must be available at your selected store for this option to be displayed at checkout. For more information, click here.

Standard Packaging – Free

Your jewellery will be packaged in our iconic pink By Charlotte box. (if applicable to your purchase)

Gift Wrapping – $9.00

Your order will be beautifully presented in our By Charlotte gift box and tissue paper. Jewellery will be packaged in our iconic pink By Charlotte box.

Packaging may vary according to supply and promotional periods. All By Charlotte orders are sent in bubble-wrapped satchels for the security of your pieces.

To find out more information about our packaging and commitment to sustainability, click here.