Sterling Silver Hope and Protection Hoops

We use 925 sterling silver, which is a lightweight metal made of 92.5% pure silver. The remaining 7.5% comprises alloy, which makes our jewellery durable and perfect for everyday wear.

What to know about sterling silver jewellery 

• Proactive maintenance is the best way to prolong the lifespan of sterling silver.  
• Contact with perfume and cosmetic products can cause sterling silver jewellery to tarnish.  

How to store sterling silver jewellery 

• If not stored properly, sterling silver jewellery can be prone to oxidising — this is the ‘tarnishing’ that you may experience.  
• We suggest that you do not store your jewels in our gift boxes long term. Keep your jewellery in a cool, dry place away from direct sunlight. 
• Store it with the anti-tarnishing tab that came with your purchase to protect against moisture during storage. 

How to clean sterling silver jewellery 

• Proactive maintenance is the best way to prolong the lifespan of sterling silver.  
• Clean by wiping with a soft, dry polishing cloth, or use a silver cleaner solution to soak the jewellery before buffing gently with a silver polishing cloth.  
• Ultrasonic cleaners are safe to use on silver jewellery.  
• Avoid using abrasive cleaners or brushes, as these can scratch the silver.  

During sale period please allow for longer dispatch and delivery times.

Shipping Rates

Australia:

Standard Shipping

• FREE on all AU orders over $150 AUD
• $8 AUD flat rate for AU orders under $150 AUD

Express Shipping

• FREE on all AU orders over $300 AUD
• $10 AUD flat rate for AU orders under $300 AUD

Same Day Shipping

• Same Day Shipping available for Sydney Metro. For more information on rates and suburbs, click here.
  

International:

• To see our full shipping policy for NZ and International orders, please click here.

Click and Collect

• Available now at selected stores. All items in your cart must be available at your selected store for this option to be displayed at checkout. For more information, click here.

Warranty Policy:

For our products (excluding solid gold), we offer a 6-month warranty which covers manufacturing faults. 

Please see our full warranty policy outlined here.

By Charlotte accepts returns within 30 days of purchase.

Returns Policy:

We do not accept returns on the following:

• Sale Items: Items marked as 'Final Sale', unless the product is faulty in which case we will provide a full refund. 
• Earrings: For hygiene reasons, we are unable to accept any returns on earrings, unless deemed faulty. 
• Toe Rings: For hygiene reasons, we are unable to accept any returns on toe rings, unless deemed faulty. 
• Made to order items: Our made to order engagement rings are excluded from our change of mind returns policy, and may not be returned unless deemed faulty. 
• Engraved items: All items that are engraved are not eligible for a return and are final sale. 
• Gift Cards and Vouchers 
• Gift Wrapping 

For more information, please read our full Return Policy here

Standard Packaging – Free

Your jewellery will be packaged in our iconic pink By Charlotte box. (if applicable to your purchase)

Gift Wrapping – $9.00

Your order will be beautifully presented in our By Charlotte gift box and tissue paper. Jewellery will be packaged in our iconic pink By Charlotte box.

Packaging may vary according to supply and promotional periods. All By Charlotte orders are sent in bubble-wrapped satchels for the security of your pieces.

To find out more information about our packaging and commitment to sustainability, click here.