Promotional Policies

UP TO 50% OFF VAULT SALE

• The Vault Sale is available online only, applicable to the product found at https://bycharlotte.com.au/collections/sale and is at all times subject to our terms and conditions.
• The promotion is for a limited time only and is subject to change. - Prices as marked.
• All products featured in the Sale are subject to availability.
• All Sale product purchases are final sale and cannot be returned unless faulty.
• Offer cannot be extended outside the promotional period.
• Offer cannot be combined with other offers, promotions, or codes and is not applicable to past orders.
• Due to high demand, we cannot guarantee stock availability during the offer period.
• Offers are not redeemable for cash and cannot be used to purchase gift cards.
• During the sale period, please allow for longer dispatch and delivery times.

 BY CHARLOTTE ONLINE SURVEY PROMOTION

• This promotion is available to the first 10,000 participants who fully complete the customer survey or until the May 31, 2025.
• Upon completion of the survey, eligible participants will receive a $20 gift voucher code via email.
• Voucher expires on June 30, 2025. Any unused vouchers will become void after this date.
• The $20 gift voucher can only be redeemed online at bycharlotte.com.au during the checkout process.
• To redeem, enter your unique voucher code in the designated field at checkout.
• No minimum spend is required to redeem this voucher.
• The voucher cannot be applied retrospectively to any orders made prior and cannot be redeemed for cash or used in conjunction with any other offer.
• Each unique voucher code can only be used once.
• Participants may only receive one voucher per person, regardless of how many times they complete the survey.
• by charlotte reserves the right to verify the eligibility of survey participants and to disqualify any participant found to be acting in violation of these terms.
• Your participation in this survey indicates your consent to receive marketing communications from by charlotte.
• Personal information collected will be handled in accordance with our Privacy Policy and the Privacy Act 1988.
• by charlotte reserves the right to change the terms and conditions of this promotion at any time without prior notice.
• By participating in this survey and accepting the gift voucher, you agree to these terms and conditions.
• Thank you for being part of the by charlotte community!

by charlotte's $1000 GIFT CARD GIVEAWAY

• This giveaway is exclusively for individuals who subscribe with their email address and mobile phone number.
• The giveaway will run from Wednesday 23rd April to Tuesday 22nd May at midnight AEST. 
• One lucky winner will receive a $1000 gift card to be used at by charlotte’s online store and in by charlotte boutiques only. The prize is as stated; no cash or alternative prizes will be offered.
• To enter, participants must subscribe by providing a valid email address and mobile phone number. By entering, participants consent to receive updates and marketing communications from by charlotte.
• Participants' right to privacy is respected in accordance with the Privacy Act 1988. Any personal information collected will be securely stored and used solely for the purpose of this giveaway and future marketing campaigns.
• This giveaway is open to residents of Australia, aged 18 years or older. Employees of by charlotte and their immediate families are not eligible to enter.
• The winner will be randomly selected from all eligible entries received during the competition period. The winner will be notified via the provided email address and/or mobile number. 
• By entering this giveaway, participants agree to abide by these terms and conditions.
• Good luck, and thank you for being a part of the by charlotte community!

QVB POP-UP CLOSING: 10% OFF OFFER

• This code is valid until the 11:59pm AEST on the 31st May 2025.
• The offer is valid on full-priced items only and excludes gift cards.
• The promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
• The offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
• The discount cannot be applied after the order has been placed and confirmed.
• If you choose to refund or return your order, the offer will not be valid on any subsequent purchase.
• By charlotte reserves the right, at its sole discretion, to revoke, suspend, cancel, or amend the offer and these terms and conditions at any time and without notice.
• By using the discount code, you agree to these Terms and Conditions. For any further queries, please contact our customer care team.

10% OFF YOUR FIRST PURCHASE 

• To redeem this offer, you must subscribe to the by charlotte newsletter. The promotional code will be emailed to you upon subscription and must be entered at checkout when placing your first order at bycharlotte.com.au.
• The discount applies exclusively to first-time orders with no minimum spend required.
• This code is valid for 14 days from the date of issue.
• The offer is valid on full-priced items only and excludes gift cards.
• The promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
• The offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
• The discount cannot be applied after the order has been placed and confirmed.
• If you choose to refund or return your order, the offer will not be valid on any subsequent purchase.
• By Charlotte reserves the right, at its sole discretion, to revoke, suspend, cancel, or amend the offer and these terms and conditions at any time and without notice.

By using the welcome code, you agree to these Terms and Conditions. For any further queries, please contact our customer care team.

15% OFF STUDENT DISCOUNT (IN STORE ONLY)

• To redeem this offer, you must be a student and verify your student status at checkout. Valid forms of ID include: A valid student ID card or wearing a school uniform .
• Offer valid instore at by charlotte boutiques.
• Discount cannot be applied after a purchase has been made and confirmed.
• Applies to all instore purchases when you show your ID, no minimum spend.
• The offer is valid on full priced items only and excludes gift cards and vouchers, gift wrapping and sale items and the In Bloom Collection here.
• The offer cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
• The offer is non-transferable, non-exchangeable and no cash alternative is offered.
• by charlotte reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.