Promotional Policies

CHERMSIDE GRAND OPENING EVENT

Terms and Conditions 

• The By Charlotte Chermside Grand Opening Promotion ("Promotion") is available exclusively at the By Charlotte Chermside Boutique on Saturday, 14 November 2026 during advertised event hours ("Promotion Period"). 
• Under this Promotion: (a) the first fifty (50) customers in line at the commencement of the Promotion Period will receive one (1) $50 By Charlotte gift card; and (b) the first fifty (50) customers to make a qualifying purchase during the Promotion Period will receive one (1) limited-edition By Charlotte tote bag containing gifts from participating brand partners. 
• Gift cards are limited to one (1) per eligible customer and will be distributed on a first-come, first-served basis while stocks last. Customers must be physically present and queued at the boutique to be eligible. By Charlotte reserves the right to verify eligibility and determine customer order in the queue. 
• Tote bags are limited to one (1) per transaction and one (1) per customer. Tote bags are available only to customers who make a qualifying purchase during the Promotion Period and are strictly limited to the first fifty (50) qualifying purchases. Tote bag contents may vary and are not exchangeable, transferable or redeemable for cash. 
• The Promotion includes one hundred (100) complimentary cannolis available from the By Charlotte cannoli cart during the Promotion Period. Cannoli are limited to one (1) per person and are offered on a first-come, first-served basis while stocks last. By Charlotte does not guarantee availability throughout the Promotion Period. 
• Gift cards issued under this Promotion are subject to the standard By Charlotte Gift Card Terms and Conditions. 
• The Promotion is not transferable, exchangeable or redeemable for cash, credit or any other benefit. 
• The Promotion cannot be used in conjunction with any other offer, promotion, discount or voucher unless otherwise stated by By Charlotte. 
• By Charlotte reserves the right to substitute any tote bag item, partner product or promotional item with an item of equal or greater value where reasonably necessary. 
• To the extent permitted by law, By Charlotte reserves the right to modify, suspend or cancel the Promotion at any time without prior notice. 
• Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy conferred on consumers by the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable law that cannot be excluded, restricted or modified by agreement. 
• By attending the event and participating in the Promotion, customers agree to be bound by these Terms and Conditions. 
  
  

SINGLE'S DAY SALE

Terms and Conditions 

• The 11/11 Singles’ Day 11% Off Promotion ("Promotion") is commences from 11 November 2026 at 10am AEDT ("Promotion Period"), while stocks last. 
• This promotion is available online at bycharlotte.com.au and at participating Boutiques.  
• During the Promotion Period, customers can receive 11% off full price eligible products ("Eligible Products"). 
• The Promotion excludes the lotus collection and gift vouchers, gift wrapping, and personalisation fees for engraved products. 
• The Promotion applies only to selected products included in the Promotion. Any products or collections identified as excluded from the Promotion are not eligible for a discount. 
• The applicable discounted price will be displayed online and/or applied to Eligible Products at the point of purchase during the Promotion Period. 
• The Promotion cannot be applied retrospectively to purchases made before or after the Promotion Period. 
• The Promotion cannot be used in conjunction with any other offer, promotion, discount or voucher unless otherwise stated by By Charlotte. 
• This promotion is valid for online orders only and excludes cancelled orders, fraudulent orders and fully refunded orders. 
• The Promotion is not transferable or redeemable for cash, credit or any other benefit. 
• All products are subject to availability. By Charlotte does not guarantee the availability of any particular product, style, size or quantity during the Promotion Period, and products may sell out at any time. 
• By Charlotte's standard returns and exchanges policy applies to purchases made during the Promotion, subject to any exclusions or conditions stated in that policy. 
• To the extent permitted by law, By Charlotte reserves the right to modify, suspend or cancel the Promotion at any time without prior notice. 
• Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy conferred on consumers by the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable law that cannot be excluded, restricted or modified by agreement. 
• By participating in the Promotion, customers agree to be bound by these Terms and Conditions.   

AFFILIATE DISCOUNTS (ONLINE ONLY)

• Enter applicable code at checkout to receive the discount off your next full price order.
• Offer is available for a limited time only.
• By Charlotte reserves the right to vary, amend or withdraw the promotion at any time.
• Offer cannot be combined with other offers, promotions or codes (i.e. other discounts and/or sales) and is not applicable to past orders. 
• By Charlotte reserves the right to modify the terms and conditions at any time to comply with legal requirements or reflect changes to our services.
• The offer is available online at bycharlotte.com.au. Excludes solid gold jewellery and gift cards.

Available online only.

12% OFF STUDENT DISCOUNT (IN STORE ONLY)

• To redeem this offer, you must be a student and verify your student status at checkout. Valid forms of ID include: A valid student ID card or wearing a school uniform .
• Offer valid instore at By Charlotte boutiques.
• Discount cannot be applied after a purchase has been made and confirmed.
• Applies to all instore purchases when you show your ID, no minimum spend.
• The offer is valid on full priced items only and excludes gift cards and vouchers, gift wrapping and sale items and the In Bloom Collection here.
• The offer cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
• The offer is non-transferable, non-exchangeable and no cash alternative is offered.
• By Charlotte reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.

10% OFF YOUR FIRST PURCHASE 

• To redeem this offer, you must subscribe to the By Charlotte newsletter at bycharlotte.com.au.
• Enter your unique code at checkout to receive a discount.
• This code applies only to first-time orders. No minimum spend.
• The offer is valid on full priced items only and excludes gift cards, sale items and the made to order engagement rings and wedding bands.
• This code is valid for 14 days from the date of issue. 
• Your unique code cannot be applied retrospectively to any orders made prior and cannot be redeemed for cash or used in conjunction with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards). 
• The promo code may only be used once per person.
• The offer is non-transferable, non-exchangeable and no cash alternative is offered.
• If you choose to refund or return your order, the offer will not be valid on your return or next purchase.
• By Charlotte reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.

15% BIRTHDAY DISCOUNT CODE

• To redeem this offer, you must subscribe to the By Charlotte newsletter and enter your birth date.
• Offer is valid for 30 days from the date of issue. Enter your unique code at checkout to receive a discount on full priced styles. 
• Offer excludes gift wrapping, gift vouchers, gift cards, made-to-order engagement rings and wedding bands. The offer is valid on full-priced items only.
• Offer available online at bycharlotte.com.au only. Can be honoured in-store.
• Your code will be emailed to you 3 weeks before your birthday and is valid for 30 day from date of issue. 
• Your unique code cannot be applied retrospectively to any orders made prior and cannot be redeemed for cash or used in conjunction with any other offer. 
• By Charlotte reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services.