Promotional Policies

BUY 2, GET 20% OFF (Offer excludes all solid gold styles and non-jewellery items)

• Enjoy 20% off when you purchase two or more eligible jewellery items in a single transaction. This promotional offer is valid from 9:00 AM AEST, 7th April 2025, and is available for a limited time only or while stocks last.
• All gold plated, 18k gold vermeil and sterling silver styles are eligible for the promotion. 
• All solid gold jewellery and non-jewellery items are not eligible for the promotion. 
• Discount applies only to the total order value of eligible items. 
• Offer available instore and online only at bycharlotte.com.au
• Discount applied automatically at checkout. 
• This offer is not redeemable for cash, cannot be redeemed against a prior purchase and cannot be exchanged for another product. 
• The offer cannot be combined with any other offer, promotion or discount.

by charlotte reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services.

RECEIVE A HEART-SHAPED JEWELLERY BOX VALUED AT $79 WITH ANY ORDER OVER $450

• The Love Unlocked Heart Shaped Jewellery Box (Blush) Gift with Purchase (GWP) is available at all by charlotte boutiques and on bycharlotte.com, subject to availability while stocks last.
• This promotion begins on 31st March 2025 and will run for a limited time only, while supplies last. Availability may vary across Boutiques depending on demand.
• Minimum $450 AUD spend in one transaction in order to be eligible to receive the gift with purchase.
• The gift with purchase is limited to one per customer.
• The offer is at all times subject to our terms and conditions.
• The promotion is valid only during the specified promotional period and cannot be extended. It is not applicable to prior purchases.
• This offer is non-redeemable for cash or other alternatives.
• If a purchase that qualified for the gift with purchase is returned, the gift with purchase item must also be returned in its original condition or its value will be deducted from the refund.

$500 GIFT VOUCHER GIVEAWAY

• The giveaway will run until the 20th April 2024 at midnight AEST. 
• One lucky winner will receive a $500 gift card to be used at by charlotte’s online store and in by charlotte boutiques only. The prize is as stated; no cash or alternative prizes will be offered.
• To enter, participants must subscribe by providing a valid email address and mobile phone number. By entering, participants consent to receive updates and marketing communications from by charlotte.
• Participants' right to privacy is respected in accordance with the Privacy Act 1988. Any personal information collected will be securely stored and used solely for the purpose of this giveaway and future marketing campaigns.
• This giveaway is open to residents of Australia, aged 18 years or older. Employees of by charlotte and their immediate families are not eligible to enter.
• The winner will be randomly selected from all eligible entries received during the competition period. The winner will be notified via the provided email address and/or mobile number on the 21st April 2025.
• By entering this giveaway, participants agree to abide by these terms and conditions.
• Good luck, and thank you for being a part of the by charlotte community!

QVB POP-UP CLOSING: 10% OFF OFFER

• This code is valid until the 11:59pm AEST on the 31st  May 2025.
• The offer is valid on full-priced items only and excludes gift cards.
• The promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
• The offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
• The discount cannot be applied after the order has been placed and confirmed.
• If you choose to refund or return your order, the offer will not be valid on any subsequent purchase.
• By charlotte reserves the right, at its sole discretion, to revoke, suspend, cancel, or amend the offer and these terms and conditions at any time and without notice.
• By using the discount code, you agree to these Terms and Conditions. For any further queries, please contact our customer care team.

MOTHER'S DAY DRAWING SUBMISSIONS

• Drawing submissions are open to children aged 3+, and adults of all ages.
• By entering, you consent to your artwork being publicly displayed on our boutique windows, along with your first name and age.
• Submissions close 11:59pm on the 9th April 2025.
• Entrants must submit original artwork. One entry per person.
• By submitting an entry, you grant us permission to use your artwork in marketing and promotional materials (with first name and age credit only).

UP TO 50% OFF THE VAULT SALE

• The Vault Sale is available online only, applicable to the product found at https://bycharlotte.com.au/collections/sale and is at all times subject to our terms and conditions.
• The promotion is for a limited time only and is subject to change.
• Prices as marked.
• All products featured in the Sale are subject to availability.
• All Sale product purchases are final sale and cannot be returned unless faulty.
• Offer cannot be extended outside the promotional period.
• Offer cannot be combined with other offers, promotions, or codes and is not applicable to past orders.
• Due to high demand, we cannot guarantee stock availability during the offer period.
• Offers are not redeemable for cash and cannot be used to purchase gift cards.

During the sale period, please allow for longer dispatch and delivery times.

10% OFF YOUR FIRST PURCHASE 

• To redeem this offer, you must subscribe to the by charlotte newsletter. The promotional code will be emailed to you upon subscription and must be entered at checkout when placing your first order at bycharlotte.com.au.
• The discount applies exclusively to first-time orders with no minimum spend required.
• This code is valid for 14 days from the date of issue.
• The offer is valid on full-priced items only and excludes gift cards.
• The promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
• The offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
• The discount cannot be applied after the order has been placed and confirmed.
• If you choose to refund or return your order, the offer will not be valid on any subsequent purchase.
• By Charlotte reserves the right, at its sole discretion, to revoke, suspend, cancel, or amend the offer and these terms and conditions at any time and without notice.

By using the welcome code, you agree to these Terms and Conditions. For any further queries, please contact our customer care team.

15% OFF STUDENT DISCOUNT (IN STORE ONLY)

• To redeem this offer, you must be a student and verify your student status at checkout. Valid forms of ID include: A valid student ID card or wearing a school uniform .
• Offer valid instore at by charlotte boutiques.
• Discount cannot be applied after a purchase has been made and confirmed.
• Applies to all instore purchases when you show your ID, no minimum spend.
• The offer is valid on full priced items only and excludes gift cards and vouchers, gift wrapping and sale items and the In Bloom Collection here.
• The offer cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
• The offer is non-transferable, non-exchangeable and no cash alternative is offered.
• by charlotte reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.