Sterling Silver Key to My Heart Pendant

We use 925 sterling silver, which is a lightweight metal made of 92.5% pure silver. The remaining 7.5% comprises alloy, which makes our jewellery durable and perfect for everyday wear.

What to know about sterling silver jewellery 

• Proactive maintenance is the best way to prolong the lifespan of sterling silver.  
• Contact with perfume and cosmetic products can cause sterling silver jewellery to tarnish.  
• To mitigate against tarnishing, wear your jewellery often! The more you wear it, the less maintenance it needs.  

How to store sterling silver jewellery 

• If not stored properly, sterling silver jewellery can be prone to oxidising — this is the ‘tarnishing’ that you may experience.  
• We suggest that you do not store your jewels in our gift boxes long term. Keep your jewellery in a cool, dry place away from direct sunlight. 
• Store it with the anti-tarnishing tab that came with your purchase to protect against moisture during storage. 

How to clean sterling silver jewellery 

• Proactive maintenance is the best way to prolong the lifespan of sterling silver.  
• Clean by wiping with a soft, dry polishing cloth, or use a silver cleaner solution to soak the jewellery before buffing gently with a silver polishing cloth.  
• Ultrasonic cleaners are safe to use on silver jewellery.  
• Avoid using abrasive cleaners or brushes, as these can scratch the silver.  

During sale period please allow for longer dispatch and delivery times.

Shipping Rates

Australia:

Standard Shipping

• FREE on all AU orders over $150 AUD
• $8 AUD flat rate for AU orders under $150 AUD

Express Shipping

• FREE on all AU orders over $200 AUD
• $10 AUD flat rate for AU orders under $200 AUD

Same Day Shipping

• Same Day Shipping available for Sydney Metro. For more information on rates and suburbs, click here.

International:

• To see our full shipping policy for NZ and International orders, please click here.

by charlotte accepts returns within 30 days of purchase. We do not accept returns on the following:

• Pierced earring styles for hygiene reasons.
• Items purchased on sale or with a promo code (excluding newsletter signup).
• Items must be returned in their original condition, undamaged, unworn and properly secured in the by charlotte box provided.
• All sale purchases are FINAL SALE and are not valid for refund, credit note, or exchange returns unless deemed faulty.

For more information, please read our full Return Policy here

Standard Packaging – Free

Your jewellery items will be delivered in an eco-friendly by charlotte cotton drawstring bag. Your jewellery will be packaged in our iconic pink by charlotte box. (if applicable to your purchase)

Gift Wrapping – $9.00

Your order will be beautifully presented in our by charlotte gift box and tissue paper. Jewellery will be packaged in our iconic pink by charlotte box.

Packaging may vary according to supply and promotional periods. All by charlotte orders are sent in bubble-wrapped satchels for the security of your pieces.

To find out more information about our packaging and commitment to sustainability, click here.