Promotional Policies

UP TO 50% OFF SALE - EARLY ACCESS

• The offer is available online only, applicable to the product found at https://bycharlotte.com.au/collections/sale and is at all times subject to our terms and conditions.
• The promotion starts on at 2pm AEDT on 24th December 2025, for a limited time only and is subject to change.
• Prices as marked.
• All products featured in the Sale are subject to availability.
• All Sale product purchases are final sale and are unable to be returned unless faulty.
• Offer cannot be extended outside the promotional period.
• Offer cannot be combined with other offers, promotions or codes and is not applicable to past orders.
• Due to high demand, we cannot guarantee stock availability during the offer period.
• Offers are not redeemable for cash and cannot be used to purchase gift cards.

*Exclusions apply.

During sale period, please allow for longer dispatch and delivery times.



UP TO 50% OFF SALE

• The Up To 50% Off* SALE is available instore and online, applicable to the product found at https://bycharlotte.com.au/collections/sale and is at all times subject to our terms and conditions.
• The promotion begins at 6am AEDT on the 25th December, 2025, and ends at 5:59am AEDT on the 2nd January, 2026. The promotion is subject to change.
• A limited selection of Sale product is available in By Charlotte Boutiques and Kiosks. Availability may vary between stores and online.
• Prices as marked.
• All products featured in the Sale are subject to availability.
• All Sale product purchases are final sale and are unable to be returned unless faulty.
• Offer cannot be extended outside the promotional period.
• Offer cannot be combined with other offers, promotions or codes and is not applicable to past orders.
• Due to high demand, we cannot guarantee stock availability during the offer period.
• Offers are not redeemable for cash and cannot be used to purchase gift cards.

*Exclusions apply.

During sale period, please allow for longer dispatch and delivery times.



YOUR $50 HOLIDAY TREAT

Terms & Conditions 

Eligibility:

• Offer available to customers who spend a minimum of $250 in a single transaction. 
• Promotion valid for purchases made both instore and online at By Charlotte. 

Offer Value & Use:

• Eligible customers will receive a unique $50 By Charlotte discount code.
• Strictly limited to one code per customer for the duration of the promotion, regardless of the number of qualifying transactions or orders placed.
• Discount code can be redeemed on future purchases, both instore and online. 

Validity Period:

• This discount code is valid from Tuesday 9 Dec 2025 until 11:59PM AEDT Friday 19 Dec 2025
• Unused codes after expiry will be forfeited and cannot be extended, refunded, or transferred. 

Exclusions:

• This code cannot be used to purchase gift cards, e-gift cards or sale/clearance items.
• Exclusions apply. Cannot be redeemed on any signature lotus styles on this page: https://bycharlotte.com.au/collections/signature-lotus-jewellery, as well as all solid gold styles on this page: https://bycharlotte.com.au/collections/all-solid-gold-jewellery 

General Conditions:

• Offer is non-transferable and not redeemable for cash or credit.
• Offer cannot be used in conjunction with any other promotions, codes or offers. 
• By Charlotte reserves the right to modify, withdraw, or cancel this promotion at any time without prior notice.
• Standard By Charlotte Terms and Conditions apply. 

WIN THE ULTIMATE SUMMER VACATION GIVEAWAY

Terms and Conditions 

1. Promoter The promoter is By Charlotte (“the Promoter”). 

2. Eligibility 

• Entry is open to Australian residents aged 18 years and over. 
• Employees of the Promoter and their immediate families are not eligible to enter. 
• By entering the competition, entrants agree to abide by these Terms & Conditions. 

3. Competition Period 

• The competition opens at 12:01am AEDT 6th December 2025 and ends at 11:59pm AEDT on 24 December 2025 (“Competition Period”). 
• Entries received outside this timeframe will not be considered. 

4. How to Enter To enter, participants must: 

1. Scan the QR code provided in promotional materials; and 
2. Complete and submit the entry form with their correct and valid details. 

Only one entry per person is permitted. Incomplete, illegible, or false entries will be deemed invalid. 

5. Prize Details One (1) winner will receive The Ultimate Summer Vacation Prize Pack valued at $2,375, including: 

• A luxury one-night hotel stay for two at The Eve Hotel, Sydney. 
• A ‘Luxe Gals’ Escape For Two at The Parlour Room, valued at $590. 
• A $350 dining voucher at Olympus. 
• Matching By Charlotte Kindred Birthstone Bracelets for the winner and their chosen loved one. 

Total Prize Value: $2,360 AUD. Prize values are correct at the time of publishing and are subject to change. 

6. Prize Conditions 

• The prize is not transferable, exchangeable, or redeemable for cash. 
• The winner is responsible for any additional expenses incurred, including travel, parking, meals not included in the prize, and any other costs associated with redeeming the prize. 
• Hotel stay and service bookings are subject to availability and must comply with the terms and conditions of the respective providers. 
• The Promoter is not responsible for cancellations or changes made by third-party prize suppliers. 

7. Winner Selection & Notification 

• The winner will be drawn at random on 27 December 2025. 
• The winner will be contacted directly via the email address supplied on their entry form within 48 hours of the draw. 
• If the winner does not respond within 7 days, the Promoter reserves the right to redraw the prize. 

8. Privacy By entering the competition, entrants consent to the Promoter collecting, storing, and using their personal information for the purpose of administering the competition and for marketing purposes in accordance with the Promoter’s Privacy Policy. 

9. Marketing Consent By entering, participants agree to receive marketing communications from the Promoter. Participants may opt out at any time using the unsubscribe link provided in communications. 

10. Liability To the extent permitted by law, the Promoter shall not be liable for any loss, injury, damages, or expenses resulting from participation in the competition or acceptance and use of the prize. The Promoter takes no responsibility for: 

• entries not received due to technical issues, 
• third-party service changes or cancellations, or 
• any tax liability incurred by the winner. 

11. General 

• The Promoter reserves the right to verify the validity of entries and to disqualify any entrant who tampers with the entry process. 
• The Promoter reserves the right to cancel, modify, or suspend the competition if unforeseen circumstances arise. 
• These Terms & Conditions are governed by the laws of New South Wales, Australia. 

RECEIVE FREE GIFT WRAPPING WITH ORDERS OVER $250 INSTORE AND ONLINE. 

• Place an order online at https://bycharlotte.com.au or instore over $250 to receive free limited-edition holiday gift wrapping. 
• Offer is valid on all orders over $250 from 12:01am AEDT 2nd December 2025 until 11:59PM AEDT 24th December 2025 or until stock lasts. Limited stock. 
• Customers will receive by charlotte gift wrapping valued at $9AUD. 
• This offer is not redeemable for cash, cannot be redeemed against a prior purchase and cannot be exchanged for another product.  
• One unit per customer, per transaction. Offer available in-store and online at https://bycharlotte.com.au 
• By Charlotte reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services. 

SHARE YOUR STORY

Share the story behind your cherished by charlotte keepsakes for your chance to be featured and receive a $50 gift card! 

mykeepsake@bycharlotte.com.au 

 

By submitting your Keepsake Story, you agree to the following terms and conditions: 

1. Eligibility 

• Open to individuals aged 18 years or older. 
• Entrants must reside in Australia or any country where by charlotte ships. 

2. How to Enter 

• Submit your personal “keepsake story” via email to mykeepsake@bycharlotte.com.au 
• You may include an image that represents your story (optional but encouraged). 
• Only one entry per person per month is allowed. 

3. Consent to Share 

• By submitting your story (and any accompanying images), you grant by charlotte the right to publish, share, and promote your entry across all our social media channels, website, and marketing materials. 
• You acknowledge that your first name and story may be publicly attributed to you. 

4. Prize 

• Each month, one (1) winner will be selected and awarded a $50 digital gift voucher to spend on by charlotte’s online store. 
• The voucher is online-only and non-transferable. It cannot be redeemed for cash or used in-store. 
• Standard voucher terms and conditions apply (expiry, usage restrictions, etc.). 

5. Winner Selection and Notification 

• One winner will be drawn on the last day of each calendar month. 
• The winner will be contacted via the email address used for submission within 3 business days of the draw. 
• If the selected winner does not respond within 5 business days, a new winner may be chosen. 

6. Use of Submitted Content 

• All entries may be featured on by charlotte’s social media platforms and digital marketing channels. 
• By entering, you confirm that the submitted story and any accompanying content is your own original work and does not infringe the rights of any third party. 

7. Privacy 

• All personal information collected will be handled in accordance with our Privacy Policy and used solely for the purposes of administering this initiative and contacting winners. 

8. General 

by charlotte reserves the right to amend or withdraw this initiative at any time without notice. 

Any decision made by by charlotte regarding the competition is final and no correspondence will be entered into. 



10% OFF YOUR FIRST PURCHASE 

• To redeem this offer, you must subscribe to the by charlotte newsletter. The promotional code will be emailed to you upon subscription and must be entered at checkout when placing your first order at bycharlotte.com.au.
• The discount applies exclusively to first-time orders with no minimum spend required.
• This code is valid for 14 days from the date of issue.
• The offer is valid on full-priced items only and excludes gift cards.
• The promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
• The offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
• The discount cannot be applied after the order has been placed and confirmed.
• If you choose to refund or return your order, the offer will not be valid on any subsequent purchase.
• By Charlotte reserves the right, at its sole discretion, to revoke, suspend, cancel, or amend the offer and these terms and conditions at any time and without notice.

By using the welcome code, you agree to these Terms and Conditions. For any further queries, please contact our customer care team.

15% OFF STUDENT DISCOUNT (IN STORE ONLY)

• To redeem this offer, you must be a student and verify your student status at checkout. Valid forms of ID include: A valid student ID card or wearing a school uniform .
• Offer valid instore at by charlotte boutiques.
• Discount cannot be applied after a purchase has been made and confirmed.
• Applies to all instore purchases when you show your ID, no minimum spend.
• The offer is valid on full priced items only and excludes gift cards and vouchers, gift wrapping and sale items and the In Bloom Collection here.
• The offer cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
• The offer is non-transferable, non-exchangeable and no cash alternative is offered.
• by charlotte reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.