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Free express shipping for Australian orders over $200.

FAQs

For online purchases, By Charlotte uses either Paypal, Credit Card or Afterpay. Once payment has been processed you will receive an email notification with your order confirmation. Once your order is dispatched (allow 1-2 working days) you will receive an email with your tracking information.



Afterpay splits your payments over four equal installmments due every fortnight. Nominate the debit card or credit card you want to use and Afterpay will schedule automatic payments for you. You will receive your order immediately after the first installment has been made.

For more information visit: https://www.afterpay.com.au/buy-with-afterpay/

Country Delivery Method Shipping Time Cost
Australia Australia Post eParcel 1-3 business days $9
Australia (orders over $200) Australia Post eParcel 1-3 business days FREE
New Zealand DHL 3-7 business days $22
Rest of the world DHL 5-10 business days $22


Please allow 1-2 working days for your order to be processed and dispatched.


*For orders over $200 free express shipping is available (Australia only)


By Charlotte is not liable for any late deliveries caused by third-party delivery companies.



Unless otherwise agreed, By Charlotte ships goods using Australia Post. Australia Post will provide tracking numbers for all deliveries allowing the Purchaser to track the status of delivery. Once a Product has been dispatched, By Charlotte will notify the Purchaser by email with a tracking number. The delivery times are estimates only and By Charlotte will not be accountable for late deliveries, damage or loss relating to late deliveries. The Purchaser must provide By Charlotte with all the correct delivery information. By Charlotte will not be held responsible for incorrectly entered addresses or an address that is not recognised by Australia Post. The Purchaser must provide a delivery address where they will be to sign for the package. By Charlotte is unable to redirect an order once Products have been dispatched. Not withstanding any other provisions of these terms and conditions and subject to payment in accordance with these terms: title to and risk in the Products shall pass to the purchaser upon delivery of the Products to the Purchaser; delivery shall be deemed to have occurred upon By Charlotte delivering the Products to the address provided by the Purchaser upon their purchase of the Products or such other destination as agreed between By Charlotte and the Purchaser in writing; and in the case of FOB/FOR contracts, delivery shall be deemed to have occurred when the Products are loaded upon the vehicle, aircraft or other vessel designated for transportation of the Products. Notwithstanding any other provisions of these terms or conditions, property in and ownership of the Products shall not pass to the Purchaser until By Charlotte has received cleared funds in full payment for the Products. In the event that By Charlotte is unable to supply all or any part of the Products which are the subject of a contract for any reason, it will supply so much thereof as if they were the subject of a separate contract. By Charlotte shall be under no liability to the Purchaser in respect of those Products that it is unable to supply.

If the Purchaser is not fully satisfied with their order, they may return their item(s) within 10 days of purchase. Sale items and promotional code items are not refundable or exchangeable.

Please note that we are not able to offer exchanges on returned items. Once we receive a returned item we will issue you a refund. If you would like another item (size, colour, style), you will need to place a new order.



The Purchaser will contact By Charlotte via email at contact@bycharlotte.com.au regarding return of goods and then send the Product back via registered mail. Returns may take up to two weeks from the day of return of the Product for the Purchaser’s account to be credited. Purchasers will be responsible for shipping and handling charges. If a Purchaser would like to exchange an item, they are to send it back within the 7 days of purchase using registered post with a stamped express post bag inside the bag. GENERAL These terms and conditions shall apply in respect of all purchases of jewellery or other items (Products) from By Charlotte® (By Charlotte) unless they are specifically varied in writing and signed by and on behalf of both By Charlotte and the purchaser of the Products (Purchaser). Unless otherwise set out in this Agreement, any reference to time shall be of the essence. If any provision of the contract or of these terms and conditions is held invalid or unenforceable for any reason or for any purpose, such invalidity or unenforceability shall not affect the remaining provisions if on deletion of the offending provision the remaining provisions of the contract can be given effect in line with the basic intention of the parties, and to this end any offending provision is declared to be severable. By Charlotte and the Purchaser agree that the proper law of the contract shall be that of the State of New South Wales, and the parties agree to submit to the non-exclusive jurisdiction of the Court of that State. LIABILITY The liability of By Charlotte to the purchaser for breach of contract, negligence or otherwise in respect the Products or the supply thereof or otherwise arising out of these terms and conditions shall be absolutely limited to an amount equal to the purchase price of the Products. In any case where the limit of liability is reached By Charlotte may in its discretion elect to either replace the Products, supply equivalent Products or refund the purchase price, and in any case where By Charlotte elects one or other of these options the Purchaser is obligated to return the Products originally supplied to By Charlotte. Except as expressly set out herein, By Charlotte shall not under any circumstances be liable to the Purchaser for any consequential loss or damage, however that loss or damage is suffered or incurred by the Purchaser.

These terms and conditions shall apply in respect of all purchases from By Charlotte unless they are specifically varied in writing and signed by and on behalf of both By Charlotte and the purchaser of the Product (Purchaser). Unless otherwise set out in this Agreement, any reference to time shall be of the essence. If any provision of the contract or of these terms and conditions is held invalid or unenforceable for any reason or for any purpose, such invalidity or unenforceability shall not affect the remaining provisions if on deletion of the offending provision the remaining provisions of the contract can be given effect in line with the basic intention of the parties, and to this end any offending provision is declared to be severable. By Charlotte and the Purchaser agree that the proper law of the contract shall be that of the State of Western Australia, and the parties agree to submit to the non-exclusive jurisdiction of the Court of that State.

The liability of By Charlotte to the purchaser for breach of contract, negligence or otherwise in respect the Products or the supply thereof or otherwise arising out of these terms and conditions shall be absolutely limited to an amount equal to the purchase price of the Products. In any case where the limit of liability is reached By Charlotte may in its discretion elect to either replace the Products, supply equivalent Products or refund the purchase price, and in any case where By Charlotte elects one or other of these options the Purchaser is obligated to return the Products originally supplied to Solid Gold Diamonds. Except as expressly set out herein, By Charlotte shall not under any circumstances be liable to the Purchaser for any consequential loss or damage, however that loss or damage is suffered or incurred by the Purchaser.

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